Operations Support Associate at Equinix

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

We are recruiting to fill the position below:

Job Title: Operations Support Associate

Job ID: JR-150051
Location: Lagos
Job type: Full time
Work type: Hybrid

Description

• Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. 
• We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

• Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Responsibilities
Technical Support:

• Develops technical knowledge, shadowing more senior team members on technical support escalations

Process Support/Optimization

• Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support:

• Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

Data Support/Analysis:

• Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

Documentation:

• Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Training:

• Handles logistics for training rollouts
• Provide support training related activities

UAT:

• Handles logistics for User Acceptance Testing

Project Management:

• Works on assigned project activities

Qualifications

• Candidates should possess a Diploma to a Bachelor's Degree
• Proven years experience

Application Closing Date
Not Specified.