Customer Care Representative at Havana Group

Havana Group has a number of companies under its porfolio. We're into real estate, media, technology and hospitality. You will enjoy working with us if you're a talented young, vibrant, energetic, creativeand ambitious individual who wants to work with a team of other champions, in an environment that sponsors growth and development. If you're not intimidated with greatness, you're welcome to join our team.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Enugu
Employment Type: Full-time

Job Description
Client Support & Communication:

• Respond promptly to client inquiries viacalls, emails, and social media.
• Handle concerns and complaints professionally, ensuring quick resolution.
• Provide accurate information about the our services, media campaigns, and PR processes.

Relationship Management:

• Serve as the first point of contact for clients, media personnel, and partners.
• Assist in maintaining long-term relationships with clients and stakeholders.
• Ensure clients receive timely updates and support.

Media & Public Relations Support:

• Coordinate communications between clients and teams.
• Assist in scheduling client interviews, press releases, and media events.
• Manage media inquiries and direct them to the appropriate department.

Record-Keeping & Reporting:

• Maintain accurate records ofcalls, emails, and client interactions.
• Track client concerns and escalate unresolved issues to management.
• Generate reports on client satisfaction, common concerns, and service improvements.

Crisis Management Support:

• Assist in handling client or media-related crises professionally.
• Provide timely updates to customers during crisis situations.
• Follow the our crisis communication guidelines.

Administrative & Miscellaneous Duties:

• Assist in onboarding new clients by guiding them through processes.
• Collaborate with other departments to improve service delivery.
• Stay updated on the latest industry trends and best practices.

Requirements

• Candidates should possess HND / B.Sc Degrees with 2 - 5 years relevant work experience.

Salary
N100,000 Monthly.

Application Closing Date
31st March, 2025.