Customer Service Officer at Pack N Pay

Pack ‘N’ Pay is a product of CIC Integrated Services Limited. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her e-commerce website on March 1st 2021.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Rivers
Employment Type: NYSC

Job Description
As a customer service officer, your duties include:

• Answering questions about the company’s products or services via phone, email, and in person.
• Direct customers to online resources.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Responding to customers' reviews.
• Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
• Update customer records in the system
• Create and maintain reports about customer interactions
• Develop a rapport with customers.
• Concluding sales for online customers.
• Checking product availability.
• Setting up accounts for new customers
• Booking of Orders
• Processing of orders.

Requirements and Skills

• Bachelor's Degree in Mass Communication, Linguistics or Business Administration
• 0 - 1 year relevant work experience
• Excellent communication and interpersonal skills
• Must be a corper serving in Port Harcourt
• Young, smart and vibrant.

Application Closing Date
22nd March, 2025.