Support Engineer at Cobranet Limited

Cobranet Limited is a leading Internet Service Provider (ISP) offering Fiber-to-the-Office (FTTO) and Fiber-to-the-Home (FTTH) solutions to businesses and individuals across Nigeria. We are committed to delivering high-speed, reliable, and innovative connectivity solutions tailored to meet the growing demands of enterprises and SMEs.

We are recruiting to fill the position below:

Job Title: Support Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Personal Responsibilities

• Respond to client complains in a proper and professional manner.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Academic / Education Qualifications

• Preferred: B.Sc / HND in Computer Science.

Certifications:

• CCNA is preferred.
• MCP is preferred.

Experience:

• 1 - 5 years work experience.
• A previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

Application Closing Date
3rd April, 2025.