IT Support Executive at Eat 'N' Go Limited

Eat 'N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry.
Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has about 100 stores (outlet) across Nigeria and still growing.

We are recruiting to fill the position below:

Job Title: IT Support Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Help Desk Support: Provide frontline assistance and technical support to end-users through various channels, including phone, email, and chat.
• Troubleshooting: Identify and diagnose hardware, software, network, and connectivity issues, providing timely solutions.
• Installation and Configuration: Install and configure computer systems, software applications, and hardware components to ensure proper functionality.
• User Account Management: Create, modify, and deactivate user accounts and permissions while managing access to systems and resources.
• Software Updates and Patch Management: Ensure that software and applications are updated with the latest patches and security enhancements.
• Hardware Maintenance: Perform routine maintenance, including cleaning, upgrading, and repairing computer hardware.
• Network Support: Assist with network setup, troubleshoot connectivity issues, and maintain network infrastructure.
• Data Backup and Recovery: Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
• Security Measures: Implement security protocols, enforce company security policies, and respond to security incidents.
• Remote Support: Provide technical assistance to remote and off-site users, resolving issues without physical presence.
• Documentation: Maintain records, documentation, and knowledge base articles to streamline issue resolution and knowledge sharing.
• User Training: Offer training and guidance on software applications and best practices to enhance users' technical skills.
• Vendor Liaison: Coordinate with external vendors to resolve technical issues and manage warranty and service repairs.
• IT Policy Enforcement: Ensure compliance with IT policies and procedures to maintain security and operational efficiency.
• Monitoring and Reporting: Continuously monitor systems, network performance, and resource utilization while generating reports for analysis.
• Project Support: Assist in IT projects such as system upgrades, migrations, and deployments by providing technical support.
• Mobile Device Management: Manage and secure mobile devices, including smartphones and tablets used by employees.
• Inventory Management: Maintain an updated inventory of IT assets, including hardware and software resources.
• Disaster Recovery Planning: Contribute to disaster recovery and business continuity planning to ensure data and system recoverability.
• Compliance and Regulations: Stay informed on IT laws and regulations, ensuring adherence to legal requirements.
• Escalate IT issues to IT Support Heads when necessary.
• Undertake small- to medium-sized IT projects as directed by IT Support Heads.
• Provide desktop and server support.
• Support and maintain company software.
• Perform other tasks assigned by the line manager.

Experience / Qualifications

• Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are advantageous.
• Technical Proficiency: Expertise in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
• Communication Skills: Strong interpersonal and communication abilities to interact effectively with end-users.
• Problem-Solving Abilities: Capable of diagnosing and resolving technical issues efficiently.
• Attention to Detail: Essential for documenting issues, solutions, and maintaining organized records.
• Time Management: Ability to prioritize tasks and respond to user issues promptly.
• Teamwork: Effective collaboration with IT professionals and departments.
• Knowledge of IT Policies and Procedures: Understanding and adherence to organizational IT security protocols and guidelines.
• Hardware and Software Knowledge: Strong understanding of computer hardware, software applications, and productivity tools.
• Analytical Thinking: Ability to assess complex issues, conduct research, and implement solutions.
• Remote Support Skills: Familiarity with remote support tools and techniques for assisting off-site users.
• Professionalism: Maintain a high level of integrity while handling sensitive and confidential information.
• Any other duties and responsibilities that may be assigned by the HOD.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online