Customer Service Intern (NYSC) at an Indigenous Brand - Human Resource Business Partners (HRBP) Limited (2 Openings)

Human Resource Business Partners (HRBP) Limited - Our client, an indigenous brand in Lagos, is recruiting to fill the position below:

Job Title: Customer Service Intern (NYSC)

Locations: Lekki & Surulere - Lagos
Employment Type: Internship

Job Responsibilities

• Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
• Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
• Identify and assess customer’s need to achieve satisfaction.
• Keep track and record of customer interactions, process customer accounts and ensure to file documents.
• Ensure to follow communication procedures, guidelines and policies.
• Build sustainable relationships with customers/clients through open andinteractive communication.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Consistently carry out customer satisfaction survey and compile feedback to influence development.
• Develop script for answering calls and making calls.
• Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
• Resolve all inbound and outbound support requests per established guidelines.

Requirements

• Candidates should possess a Bachelor’s Degree with 1 years work experience.
• Must have similar experience in the role
• Ability to communicate fleuntly.
• Team Player.
• Ideal candidate must be fluent in one of the 3 major Nigerian languages (Hausa, Igbo, Yoruba). customer service experience in similar role.

Application Closing Date
13th March, 2025.