Quality Assurance Officer at Princeps Credit Systems Limited

The Princeps Credit Systems Limited is a subsidiary of Princeps Holdings Limited. Today, it is positioned to become Africa’s foremost provider in consumer financial services, with one of its product being Creditwallet, a brand with a vision to make borrowing experience stress-free for every salaried worker in Africa by providing quick and easy access to loans with high quality service.

We are recruiting to fill the position below:

Job Title: Quality Assurance Officer

Location: Opebi - Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

• Review and analyze loan applications, approvals, and disbursements to ensure compliance with internal policies and regulatory requirements.
• Identify patterns in improperly handled or disbursed loans and develop data-driven solutions to mitigate risks.
• Monitor key quality metrics and generate reports on loan processing errors, delays, or inconsistencies.
• Conduct regular audits and quality checks on loan transactions to ensure accuracy and adherence to company standards.
• Work closely with the Risk and Compliance teams to recommend process enhancements that improve loan quality.
• Ensure proper documentation and record-keeping for all quality assurance assessments.
• Utilize data analytics tools to assess loan performance trends and identify opportunities for operational efficiency.
• Provide detailed reports on loan discrepancies and collaborate with relevant teams to implement corrective measures.
• Develop dashboards and tracking systems to monitor the effectiveness of process improvements.
• Work closely with loan officers, underwriting teams, and customer service teams to resolve issues in loan processing.
• Conduct training sessions for relevant staff on best practices to enhance loan handling and minimize errors.
• Provide recommendations to management on improving loan quality and overall customer experience.

Job Role

• The Quality Assurance Officer is responsible for analyzing loan processes, identifying discrepancies, and using data-driven insights to improve loan disbursement accuracy and efficiency. 
• This role ensures that all loans are properly handled, in compliance with company policies and regulatory standards, and that corrective actions are implemented for improperly processed loans.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 2+ years of experience in Quality Assurance, Risk Management, Loan Operations, or a related field within a financial institution.
• Strong analytical skills with experience using data analytics tools and Excel for reporting.
• Knowledge of loan policies, credit risk management, and regulatory requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication and stakeholder management skills.

Preferred Skills:

• Experience with loan management systems and data visualization tools.
• Familiarity with financial services compliance and audit processes.
• Ability to work independently and collaboratively in a fast-paced environment.

Salary
N2,400,000 - N3,000,000 Annually.

Application Closing Date
14th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: sandra.okaforukwu@princepsfinance.com using "Quality Assurance Officer" as the subject of the mail.