Customer Service Officer at REPTON Group

REPTON Group is a company registered in Nigeria with the Corporate Affairs Commission to carry out business in general commerce, distribution, haulage, agriculture and allied services. We are major Lafarge, Dangote, and Bua cement distributors across Nigeria. We distribute products across the 36 states of the Federation including FCT Abuja. In addition, we haul products from the factories in Obajana, Kogi State, Gboko, Benue State, Ibese, Ogun State and numerous distribution and sales depots. We also operate own strategic depots across the country with a goal to make the products available to Project sites and end user locations. We are long standing Lafarge Cement & Dangote Cement Distributor respectively. Thus, we are very familiar with both the industry and the markets.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Alakuko - Lagos
Employment Type: Full-time

Description

• Managing of incoming calls, processing of order and adequate resolution of customer’s complaint
• Build trust and sustainable relationships with customer’s accounts through effective interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Provide information about a company’s special offerings and up-selling related products.
• Escalating all complex challenges or complaint of customer to Head of Department for adequate resolution.
• See to confirmation of invoice and payment from Customers
• Updating of Customer’s record and providing accurate and detail report on daily activities.

Qualification and Experience

• HND / Bachelor's Degree in Mass Communication, Business Administration or any related field of study.
• 1-3 years of experience in the same role.
• Familiar with use of ERP and CRM.
• Highly proficient and possess adaptability to other role.
• Good at operating system especially report writing and Excel usage.

Application Closing Date
10th March, 2025.

Method of Application
Interested and qualified candidates should send their CV in PDF to: recruitment@reptongroup.ng using the Job Title as the subject of the email.