Telesales Executive at Ascentech Services Limited

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection; Outsourcing and Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Title: Telesales Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Handle incoming calls from potential customers interested in purchasing refurbished smartphones.
• Provide product information, pricing details, and answer any inquiries regarding the products and services offered.
• Process orders accurately and efficiently, ensuring customer satisfaction throughout the sales process.
• Make outbound calls to prospective customers to generate leads and promote products.
• Conduct cold calling campaigns to reach out to potential customers and introduce them to the company's offerings.
• Use persuasive communication techniques to close sales and achieve sales targets.
• Maintain a database of leads, update customer information, and track sales activities using CRM software.
• Provide exceptional customer service to both inbound callers and walk-in customers.
• Address customer concerns, resolve issues, and handle any complaints promptly and professionally.
• Build rapport with customers to foster long-term relationships and repeat business.
• Assist in the fulfillment process by preparing orders for dispatch.
• Coordinate with the logistics team to ensure timely delivery of orders to customers.
• Maintain accurate records of orders, shipping details, and tracking information.
• Greet walk-in customers and assist them with their inquiries and purchases.
• Provide product demonstrations and assist customers in making informed decisions.
• Process sales transactions, handle cash, and maintain an organized and tidy sales area.

Qualifications and Skills

• Bachelor's degree.
• Previous experience in sales, customer service, or related fields is advantageous.
• Training in sales techniques, customer service, or telecommunications is a plus.Proven experience in telesales or customer service roles, preferably in a retail or telecommunications environment.
• Excellent communication skills, both verbal and written.
• Strong sales and negotiation abilities with a track record of meeting or exceeding sales targets.
• Customer-focused mindset with the ability to empathize and resolve customer issues effectively.
• Proficiency in using CRM software and other sales tools.
• Ability to work efficiently in a fast-paced environment and multitask effectively.
• Strong organizational skills and attention to detail.
• Flexibility to work shifts, including evenings and weekends, as required.

Application Closing Date
Not Specified.