Engineer - Channel Device Management Information Technology at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Engineer - Channel Device Management Information Technology

Job Identification: 5344
Location: Ikoyi, Lagos
Job Type: Full-time
Job Category: MTN Level 2
Reports To: Manager - Modern Workplace
Division: Information Technology

Mission

• Manage mobile devices in trade end to end to improve gross activation and connections, ensure security and optimization of devices to derive values for swift returns on investment.
• Manage devices, endpoint journeys, and inventory to ensure accurate and proper accountability of devices for operational efficiencies.

Description

• Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform technology, security, and networks audits.
• Manage devices in trade with the Mobile Device Management application tool to ensure seamless operation in the field.
• Manage software and hardware engineers performance through incident management tickets.
• Oversee device lifecycle management with a spotlight on devices journey touchpoints and inventory.
• Manage device audits in the field and warehouse and ensure operational efficiencies.
• Ensure devices with end of life and support are replaced as and when due to ensure business continuity.
• Drive Opex and Capex of channel devices for effective cost optimization.
• Follow up on the implementation of software patches and updates recommendations in a timely manner.
• Communicate and provide directions for engineers in the fields to meet business KPIs.
• Ensure APK and SDK are standardized before deployment to avoid bug issues in the field.
• Document devices purchase date, end of life, and replacement handy and in a timely manner for operational efficiency.
• Assist agents, sales reps, and CAC analysts to fulfill their requests for daily operational tasks.
• Check, verify, and implement standardized methodologies to avoid stolen devices in trade.
• Review security policies as administrators for devices in trade.
• Review and advise on device specifications to other users in the business.
• Support the Senior Manager - Cyber Security and IT Assurance in coordinating with the external auditors where needed and facilitate their fieldwork within MTN.
• Coordinate and supervise devices management and inventory.

Requirements
Education:

• First Degree in Computer Science, Electrical Electronics or related discipline 
• Fluent in English 

Experience:
3-7 years of experience, which includes

• Minimum of 3 years’ experience in an area of specialization with experience in supervising others
• Experience working in a medium organization.
• Experience in device management

Application Closing Date
10th March, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online