Operations Customer Service Specialist (Male) at a Logistics and Shipping Company - TMAsourcing Solutions

TMAsourcing Solutions - Our client, a logistics and shipping company, is recruiting to fill the position below:

Job Title: Operations Customer Service Specialist (Male)

Location: Oregun, Lagos
Employment Type: Full-time

Job Summary

• The ideal candidate must be detail oriented, highly organized, and excellent at handling customer communication.
• This role involves overseeing shipments, ensuring proper documentation, and maintaining effective communication with clients while coordinating operations efficiently.

Key Responsibilities

• Check and inspect customers’ shipments to ensure accuracy and compliance.
• Ensure all jobs are labeled properly for easy identification.
• Answer the official company line at all times and ensure it is always loaded with credit.
• Maintain accurate and detailed records for all clients.
• Provide daily reports on collected shipments, their weight, and recipient details.
• Keep track of all returned packages or items and ensure proper documentation.
• Supervise and oversee the jobs handled by each staff member.
• Report directly to the Supervisor on operational activities.
• Answer all incoming calls promptly, provide a daily report on missed calls, and ensure all clients are attended to.
• Call recipients to confirm correct details, verify payments, inform them of their charges, and follow up on payments.
• Maintain a record of all client correspondence, ensuring no communication is deleted.
• Confirm all payments received and send receipts to clients.
• Provide timely updates to clients about their shipments.
• Ensure all important terms and conditions or messages communicated to clients over the phone are also sent via message for confirmation.

Qualifications & Requirements

• HND or B.Sc in a relevant field.
  Prior experience in logistics, customer service, or operations is an advantage.
• Gender: Male
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to manage customer relationships professionally and efficiently.
• Detail-oriented with strong record-keeping abilities.

Compensation & Benefit

• Salary: N90,000 monthly.
• Competitive salary with an increase after 3 months.
• Structured work schedule (Monday – Friday, 9:00 AM – 5:00 PM, Saturday 8AM - 1PM).
• Career growth opportunities within the logistics industry.

Application Closing Date
Not Specified.