Customer Success Specialist at Omnibiz Africa

At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market. Over 52,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

We are recruiting to fill the position below:

Job Title: Customer Success Specialist

Location: Ijora, Lagos
Employment Type: Full-time

Role Overview

• We are seeking a dedicated and proactive Customer Success Specialist to join our team.
• In this role, you will be the primary point of contact for our B2B customers, ensuring their success with our product. 
• Your focus will be on issue resolution, account management, and driving account growth.

Key Responsibilities
Issue Resolution:

• Act as the first point of contact for customer inquiries and concerns.
• Troubleshoot and resolve product-related issues promptly, collaborating with internal teams to ensure timely resolutions.
• Proactively identify potential challenges and mitigate risks to ensure a seamless customer experience.

Account Management:

• Build and nurture strong relationships with key stakeholders in customer accounts.
• Conduct regular check-ins and quarterly business reviews to align on customer goals and satisfaction.
• Monitor customer usage and engagement to ensure they are maximizing the value of our product.

Growth and Retention:

• Identify upsell and cross-sell opportunities within existing accounts.
• Collaborate with the sales team to drive revenue growth.
• Advocate for customer needs and feedback to improve product development and overall customer satisfaction.

Qualifications

• Proven experience in a Customer Success, Account Management, or related role, preferably in a B2B environment.
• Bachelor’s Degree
• Strong problem-solving skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to build rapport with customers.
• Data-driven mindset with proficiency in [CRM tools, analytics tools, or other relevant software].
• A proactive approach to identifying and solving challenges.
• Familiarity with [your product category or related software].

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A collaborative and inclusive work environment.

Application Closing Date
28th March, 2025.