Field Operations Officer at Gamma Mobility Limited

Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.

We are recruiting to fill the position below:

Job Title: Field Operations Officer

Location: Ibadan, Oyo

Position Summary

• The Field Operations Officer is responsible for ensuring the smooth execution of on-ground operations.
• This position involves managing and supporting customers ensuring compliance with company policies, resolving operational challenges, and optimizing performance.

Key Responsibilities

• Ensure proper rider verification, and compliance with company policies.
• Assist in the recruitment, screening, and onboarding of new gig workers.
• Handle on-ground incidents such as accidents, recovery or theft, ensuring prompt resolution and reporting.
• Ensure availability of necessary tools, materials, or vehicles for gig workers.
• Coordinate with internal teams to facilitate smooth operations and deliveries.
• Assist in optimizing routes, schedules, and operational workflows.
• Monitor and ensure gig workers adhere to company policies and local regulations.
• Conduct field visits to assess service quality, address concerns, and optimize performance.
• Identify and resolve operational bottlenecks in real-time.
• Report and escalate operational issues to management when necessary.
• Liaise with law enforcement or recovery teams in cases of asset retrieval or theft incidents.
• Maintain rider compliance.
• Act as a liaison between the logistics team, customers, and field staff to ensure smooth service delivery

Requirements

• Bachelor's Ddegree in any discipline
• Previous experience in field operations, logistics, or gig economy platforms is a plus.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills. 
• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.

Application Closing Date
Not Specified.