Head of Technical and Support Services at Goldline Nigeria Limited

Goldline Nigeria Limited is a reputable manufacturing and distribution company that specializes in high-quality building and finishing materials for the construction industry. With over 20 years of experience, we have established a strong reputation for exceptional customer service and our dedication to providing the best products and services. Our range of exclusive products, including steel and wooden doors, architectural ironmongery, Italian-style furniture, and stainless metal railings, are designed to meet the specific needs of our customers in terms of security, durability, and aesthetics. We also offer a wide selection of sanitary wares, tiles, and wall panels. We are committed to delivering excellence, quality, and peace of mind to our clients.

We are recruiting to fill the position below:

Job Title: Head of Technical and Support Services

Location: Okota Road / Ago Palace Way, Isolo, Lagos
Employment Type: Full-time

Job Description

• This is a full-time role for a Head, Technical & Support Services at Goldline Nigeria Limited. 
• As the Head, you will be responsible for ensuring customer satisfaction by providing excellent technical support and project management services. 
• Your day-to-day tasks will include managing customer support inquiries, designing customers' specifications, overseeing technical support operations, and coordinating with internal teams to resolve customer issues. 
• This is an on-site role based in Lagos.

Responsibilities

• Shall have competence at generating AutoCAD drawings and 3D graphics to specifications on planned installations and analyses and interpretation of technical drawings.
• Develops and articulates work plans for site deliverables. This includes tactical engagement, training and management of technicians to conform performance efficiency to corporate quality standards.
• Establishment of clearly defined quality standards for technical services and installations.
• Determines, coordinates and effectively deploys required resources to site works. Emphasis must be on timely, quality and very satisfactory completion of site duties.
• Takes on and raptly responds to all customers’ matters relating to technical installations, engineering and after sales technical services.
• Continuously studies and discovers more efficient ways to aesthetically and seamlessly render technical installations and building engineering services for delightful and speedy satisfaction of customers.
• Be knowledgeable on every applicable international and local best practice; consistently push for corporate adoptions of standards and intelligently implement them accordingly.
• Produces weekly management reports for all technical and support service tasks to the group head operations.
• Personally handles site deliverables – installations, technical supports and engineering services.
• Represents the technical & support services at any meetings.
• Supervises and issues job descriptions to subordinates whose jobs are not explicitly described in the personnel policy; delegates duties accordingly and submits the supplementary job descriptions to the head of human resources for retention while retaining final responsibility for the quality of job done.
• Appraises, queries, and makes recommendations about subordinates to the head of department.
• Carryout any other job that the head of department may assign.

Qualifications

• Candidates should possess a First Degree with 5 - 10 years work experience.
• Customer Support, Technical Support, and Customer Service skills
• Experience in managing customer support inquiries and ensuring customer satisfaction
• Project Management skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Strong problem-solving and decision-making abilities
• Bachelor's degree in a relevant field
• Shall be a B.Sc holder in architectural, civil engineering, electrical engineering or any other related engineering courses. Professional qualifications in related field is a strong advantage.
• Shall possess a minimum of 5 years post-graduate hands-on experience.
• Shall demonstrate very good competence in AutoCAD applications, 3D drawings, technical drawings, analyses and interpretations; as well as other computer literacy capabilities.
• Shall possess the abilities to personally carryout technical installations, engineering fittings and decorations.
• Shall possess astute, aesthetical and very insightful creativity.
• Shall possess an excellent mathematical, logical and engineering mind.
• Shall possess excellent communication skills.
• Shall possess the abilities to initiate, start and finish tasks.
• Shall be a quick executor and excellent at time management.
• Shall possess very admirable interpersonal and social skills.
• Shall have impeccable character, punctuality, integrity, contentment, objectivity and impartial.
• Shall be teachable and ever willing to lend personal knowledge to others.
• Shall possess report and memo writing skills.

Application Closing Date
28th March, 2025.