Front Desk Manager at OV Restaurant & Lounge

OV Restaurant & Lounge is a sophisticated dining destination that blends exquisite cuisine, exceptional service, and a vibrant ambiance to create an unforgettable experience. Whether you're looking for a fine dining experience, a relaxed lounge setting, or a lively night out, OV Restaurant & Lounge caters to all tastes with its carefully curated menu and stylish atmosphere.

We are recruiting to fill the position below:

Job Title: Front Desk Manager

Location: Warri, Delta
Employment Type: Full-time
Reports To: General Manager

Job Summary

• The Front Office Manager is responsible for leading the front desk team and ensuring seamless guest experiences from pre-arrival to departure. 
• This role requires strong leadership, organizational, and customer service skills to enhance guest satisfaction and operational efficiency. 
• The Front Office Manager also plays a crucial role in managing reservations, overseeing check-in/check-out processes, and handling guest relations while ensuring compliance with hotel standards.

Key Responsibilities

• Ensure prompt and professional handling of reservations via phone, email, and online platforms.
• Confirm reservations within 24 hours and send personalized pre-arrival emails with hotel details, amenities, and local attractions.
• Manage guest check-in processes, including: Welcoming guests warmly, Verifying identification and reservation details and Confirming departure details at check-in to streamline the check-out process.
• Oversee guest check-out, ensuring: Accurate billing and prompt resolution of discrepancies, Collection of guest feedback through exit surveys.
• Follow up with guests during their stay to ensure satisfaction and handle any issues proactively.
• Resolve guest complaints efficiently, maintaining the hotel’s reputation for excellence.
• Ensure the front desk operates efficiently, with proper scheduling to accommodate peak check-in/check-out times.
• Oversee the hotel's reservation system, ensuring real-time updates and accuracy.
• Collaborate with other departments, including housekeeping, maintenance, and food & beverage, to coordinate seamless guest services.
• Enforce hotel policies, safety regulations, and compliance with local hospitality standards.

Qualifications & Skills

• Bachelor’s degree/HND in Hospitality Management, Business Administration, or a related field.
• 2 years in front office management within a hotel or resort.
• Strong leadership, interpersonal, and conflict resolution skills.
• Familiarity with hotel reservation and property management systems
• Excellent communication and organizational abilities, with a focus on guest satisfaction.
• Ability to handle high-pressure situations with professionalism and efficiency.
• Strong problem-solving skills and a proactive approach to operations management.

Application Closing Date
12th March, 2025.