Network Operations Manager at Aldreda Fields Limited

Aldreda Fields Limited (AFL Networks) is licensed by the Nigerian Communications Commission (NCC) to provide Metropolitan Fibre Cable Network Services in Nigeria. AFL Networks provide Open Access Fibre Infrastructure-as-a-Service for delivery of digital services to consumers by ISP's and other media content providers. We are Pioneers, innovators and Provider of Future-Proof technology for delivery of World Class Broadband Services in Nigeria.

We are recruiting to fill the position below:

Job Title: Network Operations Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to oversee our NOC operations. 
• The ideal candidate will have a strong background in network operations, service provisioning, and team management. 
• This role requires excellent leadership, technical, and organizational skills to ensure the efficient monitoring and management of our network infrastructure.

Key Responsibilities

• Lead and manage the NOC team, ensuring effective coordination and communication among team members.
• Oversee the provisioning of services, including fiber build test acceptance, network monitoring of fiber, Layer 2 services, and virtual machine services.
• Ensure continuous monitoring of the network infrastructure, including multiple Mini Data Center Points of Presence (PoPs) and Colocation PoPs for connectivity and power.
• Manage and resolve network incidents promptly to minimize downtime and ensure service continuity.
• Track and report on network performance, identifying areas for improvement and implementing necessary changes.
• Develop and implement best practices and standard operating procedures to enhance NOC operations.
• Work closely with other teams, including the fiber implementation team and commercial team, to ensure seamless service delivery.
• Provide training and development opportunities for NOC team members to enhance their skills and knowledge.
• Configure system hardware and manage system backups to ensure network reliability and security.
• Diagnose and resolve network issues with minimal downtime, utilizing advanced troubleshooting skills.
• Track and document network issues, compile incident reports, and respond to user requests, providing network training as needed.

Qualifications

• Bachelor's Degree in Telecommunications, Computer Science, Engineering, or a related field. A Master’s Degree is a plus.
• Minimum of 7 years of experience in network operations, service provisioning, or a related role within the telecommunications industry.
• Ideal - Certified NOC Manager (CNOCM) and CCNP, PMP, Risk and Information Systems Control (CRISC) is a plus

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in network monitoring tools and methodologies.
• Analytical and problem-solving skills.
• In-depth understanding of fiber optics, Layer 2 services, virtual machine services, and data center operations.
• Advanced knowledge of network deployment and infrastructure.
• Ability to work flexible hours and under pressure.
• Experience with trouble ticketing systems while troubleshooting issues.
• Conversant in multiple connectivity technologies such as DWDM, GPON, MetroEthernet, SDWAN, SASE, etc.

Benefits

• Competitive salary package
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.

Application Closing Date
20th March, 2025.