Graduate Trainee / Intern - Operations & Support at PicckR

PicckR is a delivery platform designed to connect individuals with packages to those who can efficiently deliver them while following their daily routes. Our goal is to ensure deliveries are made swiftly, stylishly, and that "everyday people" can earn money through these deliveries. Launching one city at a time, PicckR aims to redefine the delivery experience. Stay tuned as we go live in Beta mode in just a few hours. Join our exclusive community to be among the first to test out the app and experience the future of deliveries.

We are recruiting to fill the position below:

Job Title: Graduate Trainee / Intern – Operations & Support

Location: Lagos
Employment Type: Internship

Role Overview

• As a Graduate Trainee / Intern at PicckR, you will play a supportive role across multiple departments, gaining valuable insights into business operations while contributing to the success of the company. 
• You will assist with daily operational tasks, customer support inquiries, market research, data analysis, and administrative duties.
• The ideal candidate is a fast learner, problem-solver, and team player with strong communication and organizational skills. 
• This role is perfect for individuals looking to kickstart their careers in a dynamic startup environment while developing practical skills in logistics, technology, and customer engagement.

Key Responsibilities
Operations Support:

• Assist the Operations team in monitoring and improving delivery efficiency.
• Track and analyze key performance metrics such as delivery success rates, customer feedback, and driver performance.
• Support logistics coordination, including matching deliveries to available PicckRs.
• Assist in troubleshooting delivery-related issues in collaboration with the Customer Support team.

Customer Support Assistance:

• Handle basic customer inquiries and support tickets under supervision.
• Assist in resolving minor customer complaints and escalating critical issues to senior support agents.
• Conduct follow-ups with customers and PicckRs to ensure a smooth user experience.
• Collect and document frequent customer concerns to help improve platform services.

Business Development & Marketing Support:

• Research and identify potential business partnerships and user acquisition opportunities.
• Assist in social media engagement, email marketing, and content creation.
• Support the marketing team in planning and executing promotional campaigns.
• Help manage business outreach efforts, including cold emailing and lead generation.

Data Analysis & Reporting:

• Assist in collecting and analyzing data on customer trends, delivery performance, and support interactions.
• Generate weekly reports on platform activity, identifying key insights and areas for improvement.
• Work with teams to interpret data-driven insights to optimize operations and user engagement.

Administrative & Cross-Team Support:

• Provide general administrative support to different teams as needed.
• Assist in organizing internal documents, scheduling meetings, and preparing reports.
• Collaborate with different teams to ensure smooth interdepartmental communication.
• Participate in brainstorming sessions and contribute fresh ideas for platform improvements.

Required Qualifications & Skills

• Education: Recent graduate or final-year student in Business, Marketing, Communications, Logistics, or a related field.
• Communication: Strong written and verbal communication skills.
• Problem-Solving: Ability to think critically and provide practical solutions.
• Tech-Savvy: Comfortable using digital tools such as Google Workspace, Microsoft Office, and CRM software.
• Organizational Skills: Ability to prioritize tasks and meet deadlines.
• Customer-Focused: A passion for providing exceptional user experiences.

Key Performance Indicators (KPIs)
Operational Support & Efficiency:

• Task Completion Rate: Successfully complete 90%+ of assigned tasks within deadlines.
• Accuracy in Operations Support: Ensure minimal errors in delivery coordination and reporting.

Customer Support Effectiveness:

• Response Time: Assist in responding to customer inquiries within 10 minutes during working hours.
• Issue Resolution Rate: Contribute to resolving at least 85% of assigned tickets.
• Customer Follow-ups: Conduct at least 20 customer follow-ups per week.

Business & Marketing Contributions:

• Lead Generation: Assist in identifying at least 20 potential business leads per month.
• Engagement Rate: Support social media engagement efforts with consistent interactions and insights.
• Email & Campaign Support: Contribute to at least 2 email campaigns or promotions per month.

Data & Reporting Accuracy:

• Report Submission Rate: Submit weekly performance reports on time.
• Data Accuracy: Maintain 95%+ accuracy in data entry and analysis.

Expectations for Success:

• Proactive Mindset: Take initiative in learning and assisting with various tasks.
• Strong Communication Skills: Effectively collaborate with teams and handle customer interactions.
• Attention to Detail: Ensure accuracy in all support tasks, from data entry to customer follow-ups.
• Adaptability & Multitasking: Handle multiple responsibilities in a fast-paced environment.
• Team Collaboration: Work closely with different departments to support company objectives.
• Willingness to Learn: Show enthusiasm for gaining industry knowledge and developing new skills.

Application Closing Date
20th March, 2025.

How to Apply
Interested and qualified candidates should send their Application to: stephanie@picckr.com using the posiiton as the subject of the mail.