Assistant Manager (Business Support), Client Relations at the African Export Import Bank (Afreximbank)

African Export Import Bank (Afreximbank) was established in Abuja, Nigeria in October, 1993 by African Governments, African private and institutional investors as well as non-African financial institutions and private investors for the purpose of financing, promoting and expanding intra-African and extra-African trade.

The Bank, headquartered in Cairo, the capital of the Arab Republic of Egypt, commenced operations on 30 September, 1994, following the signature of a Headquarters Agreement with the host Government in August, 1994. It has branch offices in Harare, Abuja and Abidjan and will open an East Africa branch office shortly.

We are recruiting to fill the position below:

Job Title: Assistant Manager (Business Support), Client Relations

Reference ID: AM-CLRE-BS-2025
Location: Cairo, Egypt
Job type: Full-time

Job Summary

• The Assistant Manager, Client Relations (Business Support) will support Afreximbank’s mission to expand African trade and increase the continent’s share of global trade. 
• The role strengthens the Bank’s strategic objective of trade finance leadership in Africa by providing business support in trade facilitation, trade services, and trade finance opportunities.
• The job holder will oversee business processes, risk management, and audit-related tasks while serving as the Secretariat for the Pre-Assessment Committee (PAC). 
• The role involves coordinating governance functions, risk oversight, and ensuring operational excellence within the Client Relations Division.

Key Responsibilities
Pre-Assessment Committee (PAC) Secretariat:

• Organize and coordinate PAC meetings, including minute-taking, report drafting, document circulation, and responding to inquiries.
• Prepare quarterly reports for senior management.
• Extract and analyze data from Salesforce and Excel for decision-making.

Salesforce Administration:

• Ensure teams effectively utilize and update the Salesforce system.
• Maintain and update the deals pipeline.
• Generate Salesforce reports for business committees and internal stakeholders.
• Work with external parties to customize complex reports when required.

Risk & Compliance Management:

• Prepare and submit Monthly Key Risk Indicators (KRI) reports.
• Monitor risk events and maintain the risk register.
• Serve as the primary liaison with risk officers on behalf of CLRE.
• Manage the Fraud & Anti-Bribery Risk Assessment Reports (RCSA), ensuring timely follow-up and compliance reporting.

Audit Coordination:

• Manage audit reports and provide necessary information to internal and external auditors.
• Act as the primary liaison between the Internal Audit Unit (INAU) and CLRE.
• Analyze audit findings and propose solutions for compliance improvements.

Business Development & Event Coordination:

• Represent CLRE in customer online portal projects and ensure timely implementation.
• Support the organization of roadshows, workshops, conferences, and training sessions.
• Supervise additional business support functions as assigned by senior management.

Meeting Secretariat Support:

• Provide backup secretariat support for BizCom, BURC, and departmental meetings.
• Prepare reports, manage documentation, and ensure smooth execution of meetings.

Minimum Qualifications & Experience
Educational Qualification:

• Bachelor’s Degree in Business Administration, Banking, Finance, or a related field.
• Master’s Degree in a relevant discipline is required.

Experience:

• Minimum 5 years of relevant experience, preferably in financial services or an international organization.
• Experience in relationship management, trade finance, compliance, and business process oversight.

Technical Skills & Knowledge:

• Strong analytical, sales, and planning skills.
• High proficiency in Excel, Word, PowerPoint, and data analysis.
• Experience with Salesforce or similar CRM systems.
• Strong financial analysis and research skills.
• Understanding of African market dynamics and trade finance instruments (Letters of Credit, Bills of Exchange, Guarantees).
• Experience in client onboarding and KYC assessments.

Soft Skills:

• Cross-cultural communication and ability to operate in diverse environments.
• Excellent problem-solving and time management skills.
• Strong writing, comprehension, and presentation skills.
• High integrity, professionalism, and confidentiality in handling sensitive information.
• Ability to work independently and manage multiple responsibilities efficiently.

Application Closing Date
6th April, 2025.