General Manager at Smash Technology

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others.

Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Description

• A General Manager (GM) is a senior executive responsible for overseeing and managing the daily operations and overall performance of a company or a specific division within a company. 

• The GM plays a pivotal role in ensuring that business operations align with the company’s goals and objectives.

Responsibilities
Strategic Planning & Leadership:

• Develop and implement business strategies to ensure the company meets its short-term and long-term objectives.
• Lead and direct departmental heads, ensuring alignment with company goals.
• Act as a key decision-maker for major business operations, including budgeting, resource allocation, and overall company direction.

Operational Oversight:

• Oversee the day-to-day operations of the company or a specific department.
• Ensure that processes, systems, and employees are working efficiently and productively.
• Monitor key performance indicators (KPIs) to evaluate the company’s performance and identify areas for improvement.

Financial Management:

• Manage the budget, including allocating resources to departments or projects.
• Monitor and control financial performance, including profit margins, costs, and revenues.
• Develop financial forecasts and work closely with the finance department to ensure financial goals are met.

Staff Management & Development:

• Hire, train, and retain top talent within the organization.
• Provide leadership and mentorship to employees, ensuring a productive work environment.
• Set clear performance expectations and manage employee performance through regular feedback, reviews, and professional development.

Customer Relations & Satisfaction:

• Ensure high levels of customer satisfaction by overseeing customer service standards and implementing strategies to meet customer needs.
• Develop and maintain strong relationships with clients, partners, and key stakeholders.

Sales and Marketing:

• Oversee sales and marketing strategies, ensuring they align with the company’s objectives.
• Monitor sales performance and develop initiatives to increase revenue and market share.
• Drive business development efforts and identify new market opportunities.

Risk Management & Compliance:

• Ensure the company is operating within legal and regulatory guidelines.
• Identify potential risks to the business and implement strategies to mitigate those risks.
• Oversee compliance with industry standards, safety regulations, and other relevant guidelines.

Communication & Reporting:

• Regularly report to the board of directors or higher-level executives on company performance.
• Communicate the company’s strategic goals and changes to internal stakeholders.
• Foster a transparent and open communication environment across departments.

Innovation & Continuous Improvement:

• Evaluate business processes and systems to identify areas for innovation and improvement.
• Encourage a culture of continuous improvement, looking for opportunities to optimize operational efficiency.

Requirements

• Typically, a Bachelor’s degree in business administration or a related field is required.
• Several years of experience in management, with a track record of successful business operations and leadership.

Skills:

• Leadership: Ability to lead, motivate, and develop teams at all levels.
• Financial Acumen: Strong understanding of financial management, including budgeting and forecasting.
• Problem-Solving: Ability to identify problems, analyze them, and implement solutions.
• Communication: Strong verbal and written communication skills, with the ability to collaborate with internal and external stakeholders.
• Industry Knowledge: In-depth knowledge of the industry and market trends is essential.
• Decision-Making: Ability to make informed, effective decisions with the best interests of the company in mind.

Application Closing Date
Not Specified.