Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Co-creation Hub (CcHUB) Nigeria Job Recruitment (15 Positions)

Karbak Ventures Limited Internship & Exp. Job Recruitment (5 Positions)

Saro Agrosciences Limited Job Recruitment (3 Positions)

Secom Limited Job Recruitment (4 Positions)

Contec Global Agro Limited Job Recruitment (4 Positions)

Home Bargains Nigeria Limited Job Recruitment (3 Positions)

Harmony Sanitary Limited Job Recruitment (7 Positions)

West Africa Vocational Education (WAVE) Job Recruitment (4 Positions)

Dangote Group Job Recruitment (51 Positions)

Domeo Resources International (DRI) Job Recruitment (5 Positions)

Premium Human Resource Solution Job Recruitment (4 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (21 Positions)

Lifted Horizon Nigeria Limited Job Recruitment (3 Positions)

Xora Technologies Limited Job Recruitment (3 Positions)

Northlight HR Managers Job Recruitment (3 Positions)

Jaza Energy Job Recruitment (5 Positions)

Rosabon Financial Services (RFS) Limited Job Recruitment (8 Positions)

Save the Children Nigeria Job Recruitment (3 Positions)

Ascentech Services Limited Job Recruitment (18 Positions)

Mantrac Nigeria Limited Job Recruitment (3 Positions)

Daily Beverage Limited Job Recruitment (3 Positions)

Kartel Energy Job Recruitment (4 Positions)

Prince O J Global Services Limited Job Reruitment (4 Positions)

Software Business Solutions Consulting (SBSC) Job Recruitment (4 Positions)

Airtel Nigeria Mid-Career Professionals Application Programme (7 Positions)

Paras Energy & Natural Resources Development Limited Job Recruitment (8 Positions)

Tranter IT Infrastructure Services Limited (TITIS) Job Recruitment (4 Positions)

AA Rescue Nigeria Limited Job Recruitment (3 Positions)

The Economic Community of West African States (ECOWAS) Job Recruitment (20 Positions)

First Cardiology Consultants (FCC) Job Recruitment (4 Positions)

Tybtitx Services International Limited Job Recruitment (3 Positions)

Don Quester Consulting Job Recruitment (4 Positions)

Lagos State Teaching Service Commission (TESCOM) Job Recruitment

DMOT Enterprises Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (4 Positions)

Eunisell Limited Graduate Trainee and Exp. Job Recruitment (4 Positions)

Amicon Consultant Job Recruitment (3 Positions)

Fast-growing Ink Manufacturing Company Job Recruitment (4 Positions)

Kloverharris Limited Entry-Level & Exp. Job Recruitment (3 Positions)

Vertex Realty Solutions Limited Job Recruitment (5 Positions)

Jomav Homes and Properties Job Recruitment (3 Positions)

T.O.N Corporate Services Job Recruitment (8 Positions)

Westfield Consulting Limited Job Recruitment (6 Positions)

Kennedia Consulting Limited Job Recruitment (5 Positions)

Unified Payment Services Limited Job Recruitment (21 Positions)

Independent Project Monitoring Company Limited (IPMC) Job Recruitment (3 Positions)

Maurice Xandra Solutions Limited Job Recruitment (4 Positions)

Craneburg Construction Company Job Recruitment (3 Positions)

Abia State Government Job Recruitment (33 Positions)

Royal Resource Management (RRM) Internship & Exp. Job Recruitment (13 Positions)


IT Support Engineer at Netcom Africa Limited

Posted on Mon 10th Mar, 2025 - hotnigerianjobs.com --- (0 comments)


Netcom Africa Limited is built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.

We are recruiting to fill the position below:

Job Title: IT Support Engineer

Location: Lagos
Employment Type: Full-time

Objective & Summary

  • Delivery of Netcom IT Support as a service to the customer, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording and administration, with reporting to Netcom reporting line and Customer.

Key Duties & Responsibilities

  • Continuously and consistently record all reported incidents real time and resolve within SLA while following the ICT Incident reporting and escalation procedure.
  • Continuously and consistently follow-up on the incidents as per SLA and priority. Monitor and manage the Open Ticket Queue for outstanding incidents to achieve resolution as soon as possible and at least within SLA or committed timeline.
  • Implement, maintain real time, and develop (improve) daily (checks and incidents, opening and closing), weekly (Activity log, ticket report), monthly (ticket report and analysis), quarterly (audit / registry) and ad-hoc administration and reports with and without use of ManageEngine ticketing system and other generated data and reports.
  • Update daily on escalations, delays, inquiries, and opportunities via applicable Netcom internal communication channels such as Teams.
  • Liaise with the ITO Supervisor/Team Lead/Manager and VP Operations to coordinate and manage operational, technical, and commercial Issues and opportunities, and to inform Netcom BDD Account Manager of concrete opportunities as applicable.
  • Keep up to date and maintain all Customer IT hardware, software, and licenses, including up-to-date IT records (Audit, Register), and prepare recommended additions and changes during budget reviews.
  • Work with the Netcom IT capability owners to further advance the IT environment at Customer site based on best practices developed in cooperation with Netcom teams owning the applicable capability.
  • Interact with the Customer representative and key staff, including Heads of Department, to establish a working relationship and ensure smooth problem resolution.

Essential Skills / knowledge / traits

  • Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
  • Knowledge of ticketing system, Service Level Agreement, key performance indicators
  • Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, voip, conference system) troubleshooting installation and troubleshooting.
  • Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
  • Knowledge of MS Windows OS installation, MS Office (O365) licensing, activation, application installation and user configuration and administration.
  • Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights.
  • Advanced communication, relationship management and team working skills
  • Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
  • In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Basic knowledge on servers, cloud computing & security

Experience, Education and/or Professional Qualifications

  • A preferred degree in the following area - Electronics, Computer Engineering, Computer Science and other core sciences with strong basis for ICT.
  • Mandatory 2 – 5 years’ experience in similar role for network, systems and user support, and new solutions implementation support.
  • TIL, PMP, Prince2 and/or any Microsoft / Cisco / other OEM or professional certification.

Desirable Skills / knowledge / traits:

  • Hands-on experience and ability to demonstrate in areas of key duties and responsibilities and essential skills/knowledge.
  • Knowledge of end point protection, antivirus, monitoring, control and other device security products and solutions.
  • Knowledge of and hands-on experience with firewall and web filter installation, configuration, troubleshooting.
  • Knowledge and hands-on experience with back-up and recovery systems and applications.

Benefits

  • Healthcare Insurance (HMO)
  • Paid Leave
  • Group Life Insurance
  • Hybrid work model
  • Professional Development Reimbursement.

Application Closing Date
31st March, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *