Operations Coordinator at Rentokil Initial Plc

Rentokil Initial Plc employs 62,900 people across 90 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business. As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide.

We are recruiting to fill the position below:

Job Title: Operations Coordinator

Location: Lagos
Job type: Full-time

Job Description

• The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to- day operations and an exceptional client service to ensure proper execution of the pest management services as per standards.

Job Responsibilities
Operations Coordinator is held accountable for the below job responsibilities:

• Implement the standards set in Operations Manual.
• Confirm scheduled appointments one day in advance in coordination with the operations officers/senior officers.
• Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and circulate data in correct channels when needed.
• Suggest improvements for reports and forms based on client’s feedback.
• Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering reports.
• Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-up action by the Operations Manager.
• Assist in organizing training sessions.
• Answer clients’ inquiries regarding services, complaints and technical issues.
• Assist in coordinating and following up with clients on sanitation and proofing recommendations.
• Provide feedback for technicians regarding clients’ problems.
• Assist in checking the Treatment Reports and report any negative finding.
• Handle effective system data entry, electronic filing and archiving system.
• Represent in exhibitions, forums, and other events.

Requirements

• Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
• At least 1-year experience in relevant field.
• Proven experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail..
• Proficiency with customer service software, databases, and tools.

Application Closing Date
Not Specified.