Application Support Intern at Zanibal Solutions Nigeria Limited

Zanibal Solutions Nigeria Limited is a Financial technology company that provides a suite of cloud-based business applications for managing front and back office functions. Our solution empowers different organizations with differentiating capabilities and very innovative technology, making it as easy as possible to share and manage business information.

We are recruiting to fill the position below:

Job Title: Application Support Intern

Location: Ajah, Lagos
Employment Type: Internship

Job Summary

• We are seeking a detail-oriented and tech-savvy Application Support Intern to join our team. 
• This role will provide hands-on experience in troubleshooting software applications, assisting users, and ensuring smooth operation of our cloud-based solutions. 
• The ideal candidate is eager to learn, has a passion for technology, and is looking to build a career in IT support or software engineering.

Responsibilities

• Assist in troubleshooting and resolving application-related issues for internal and external users.
• Manage and prioritize incoming support tickets, ensuring timely resolution and escalation of critical issues according to established service level agreements (SLAs).
• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions.
• Participate in providing training to customers as required.
• Capture details of each support request in Zanibal’s ticketing system.
• Create and maintain detailed documentation of support procedures, issue resolutions, and frequently asked questions (FAQs) for both internal and external use.
• Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications.
• Identify opportunities for process improvement, automation, and efficiency enhancement within the support function, and actively contribute to the implementation of these initiatives.
• Engage in knowledge management by creating and maintaining documentation of the company's functionalities.
• This documentation will be used by other members of the company's staff as well as clients.
• Testing new versions of software, ensuring that existing software is up-to-date, and identifying areas where improvements can be made.
• Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.

Requirements

• Bachelor’s degree with at least second class upper in computer science, banking & finance, accounting, or other related courses.
• Close proximity to Ajah
• Completion of the NYSC program
• Must be a self-starter/quick learner
• Proficient knowledge of Microsoft Office (Mostly Excel)
• Good troubleshooting skills.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Willingness to learn and adapt to new technologies.
• Ability to think outside the box to solve problems.

Salary
N150,000 Monthly.

Application Closing Date
8th April, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hr@zanibal.com using the Job Title as the subject of the mail.