Front Office Supervisors at Festival Hotel Conference Center & Spa

Festival Hotel is a distinguished hospitality establishment that provides a wide range of services aimed at offering a comfortable and memorable experience for both business and leisure travelers. The hotel typically features various room types, from standard accommodations to more luxurious suites, all equipped with modern amenities such as high-speed internet, air-conditioning, flat-screen TVs, and comfortable furnishings to ensure a pleasant stay. In addition to its accommodations, Festival Hotel boasts in-house dining options that include restaurants and bars serving a mix of local and international cuisines. The hotel may also offer room service and catering for special events, such as weddings or business functions. The culinary experience is a key part of the hotel’s commitment to guest satisfaction. For guests visiting for business purposes, Festival Hotel is equipped with state-of-the-art conference and meeting rooms, providing the perfect environment for corporate events, conferences, and meetings.

These spaces are often complemented by modern audio-visual technology and expert event management services to ensure smooth and professional gatherings. Festival Hotel also offers relaxation and wellness facilities, such as a spa, fitness center, and possibly a swimming pool, to help guests unwind. Spa services often include massages, facials, and other beauty treatments designed to promote well-being and rejuvenation.

We are recruiting to fill the position below:

Job Title: Front Office Supervisor

Location: Lagos

Job Responsibiliites

• Supervise Front Desk 
• Operations: Ensure smooth daily operations at the front desk, including guest check-ins and check-outs. 
• Staff Training and Development: Train new front desk staff and provide ongoing support to ensure adherence to hotel standards and protocols. 
• Guest Services Management: Address and resolve guest complaints or concerns promptly and professionally. Ensure guest inquiries and requests are handled efficiently. 
• Shift Management: Supervise and manage the front desk team during assigned shifts. Ensure proper staffing levels and shift schedules to meet guest needs. 
• Administrative and Recordkeeping: Manage guest accounts, billing, payments, and reservation updates. Ensure accurate records are maintained for check-ins, check-outs, and changes. 
• Collaboration with Other Departments: Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues.
• Monitor Guest Feedback: Review guest feedback and implement improvements to enhance service quality. Conduct quality checks to ensure front desk operations meet guest expectations. 
• Manage Operational Challenges: Handle overbookings, VIP guests, and special requests.  Address emergencies or issues in collaboration with security or other departments. 
• Report Generation: Prepare daily reports on guest arrivals, departures, and front desk activity. Compile reports for senior management on performance metrics and customer satisfaction. 
• Financial Oversight: Assist in managing cash flow, payments, and ensure accurate financial transactions. Monitor cash handling and ensure the security of financial records.

Qualifications

• Interested candidates should possess a Bachelor`s / Master`s Degree / HND / FSLC qualification with 3-5 years work experience.

Application Closing Date
17th March, 2025.