Client Service Manager at Etu Odi Communications

Etu Odi Communications is a full service creative agency, combining insightful brand strategy, creative communication and engaging experience in helping organisations chart the course from awareness to loyalty in the minds and hearts of its customers. We aim to help clients release the potential of their brands by making sure that their benefits are clearly defined and effectively communicated through powerful ideas around which communities of like minded passionistas can converge and interact.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos

Responsibilities

• Take ownership and supervision of all Pitch and RFPs submission process elements from end-to-end.
• Managing the client relationship through effective communication, problem solving, and responding to requests.
• Taking client communication briefs and, where required, supporting the Strategy team with drafting creative briefs. 
• Coordination of process within the Agency from Creative, Media, Production and Strategy to achieve smooth running of the campaign.
• Formulate strategic plans/ business initiative for all brands within your care. thereby organically growing the business.
• Presenting and selling creative work.
• Conduct Quaterly competitive review of all the brands within your care. 
•  Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these. 
• Promptly respond and follow up on inquires/queries from brand contacts.
• Identifying ways to grow client accounts through new business opportunities. 
• Develop and maintain a good job bag and billing system, which must be shared monthly
• Managing the work and performance of team members, e.g. Account Executive. 
• Maintaining accurate records of meetings, decisions and next actions. 
• Working with Finance to limit write offs, bill client accurately, chase unpaid invoices, do reconciliations, and grow company revenue.
• Update the contract management system with campaign change orders (campaign delays, optimizations, etc.) and alert team of changes that will affect revenue.
• Reduce account attrition by ensuring program goals are met and exceeded.
• Manage and compile accurate and detailed weekly status reports for internal and external status meetings
• Ensure all reports gets to clients on time with zero error tolerance.

Salary Range
N300,000 - N400,000 / month.

Application Closing Date
9th April, 2025.