Front Desk / Customer Service Officer at Standard Alliance Insurance Plc

Standard Alliance Insurance Plc is a leading provider of insurance solutions, offering a wide range of products and services to individuals and businesses. The company specializes in risk management, policy underwriting, and claims processing, ensuring financial protection and peace of mind for its clients.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities

• Greet and welcome visitors, clients, and employees professionally.
• Answer phone calls, emails, and in-person queries regarding insurance products and services.
• Provide accurate information about policies, claims processes, and premium payments.
• Assist clients in completing necessary forms and documentation.
• Handle customer complaints and escalate complex issues to the appropriate department.
• Maintain and update customer records in the system.
• Process payments and issue receipts for insurance premiums if required.
• Schedule and coordinate client meetings, appointments, and follow-ups.
• Collaborate with the sales and underwriting teams to facilitate smooth policy issuance.
• Ensure the front desk and reception area are well-organized and presentable.
• Maintain confidentiality of customer and company information.

Requirements & Qualifications

• Bachelor’s Degree / Diploma in Business Administration, Finance, Insurance, or a related field.
• 2 - 5 years of experience in customer service, front desk, or a similar role (preferably in the insurance industry).
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and handle high-pressure situations.
• Knowledge of insurance products and industry regulations is an added advantage.
• Customer-centric approach with a professional demeanor.

Key Competencies:

• Strong organizational and time-management skills.
• Ability to handle confidential information with discretion.
• Positive attitude and willingness to assist clients and colleagues.
• Adaptability and ability to work in a dynamic environment.

Application Closing Date
18th March, 2025.