Customer Support and Operations Officer at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Support and Operations Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Position Overview

• We are seeking a dynamic and dedicated Customer Support and Operations Officer to join us.
• This role combines excellent customer service with operational oversight to ensure smooth and efficient daily operations in our heritage-inspired kitchen setting. 
• The ideal candidate will have 1-2 years of experience in customer service or operations, with a passion for food, heritage, and hospitality.

Key Responsibilities
Customer Support:

• Provide exceptional customer service by responding to customer inquiries, addressing concerns, and ensuring overall satisfaction.
• Handle customer complaints with empathy and resolve issues promptly.
• Maintain a friendly and welcoming atmosphere for all customers visiting the heritage kitchen space.
• Coordinate bookings and reservations for kitchen space, ensuring seamless guest experience.

Operations Management:

• Oversee daily operations of the heritage kitchen space, ensuring it runs efficiently.
• Assist with managing inventory, supplies, and equipment to ensure operations run smoothly.
• Ensure all kitchen activities adhere to safety and quality standards.
• Coordinate with chefs, kitchen staff, and suppliers to maintain a smooth workflow.

Administrative Support:

• Assist with maintaining operational documentation and reports as required.
• Support in the planning and execution of events or special activities hosted in the kitchen space.
• Monitor and report on the status of all operational procedures and implement improvements where necessary.

Required Skills and Qualifications

• Interested candidates should possess a Bachelor`s Degree in any relevant field
• Experience: 1- 2 years of experience in customer service, operations, or a similar role within the hospitality or kitchen environment.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Attention to Detail: High level of accuracy and attention to detail, ensuring smooth operations and customer satisfaction.
• Problem-Solving: Strong ability to think critically and resolve operational or customer service issues efficiently.
• Teamwork: Ability to work collaboratively within a diverse team.
• Hospitality Focus: A passion for delivering exceptional service in a hospitality-driven environment.

Benefits

• Competitive monthly salary of N100,000.
• Accommodation provided on-site.
• Opportunity to work in a unique, heritage-driven kitchen space.
• Professional development and growth opportunities within the hospitality industry.
• A vibrant and dynamic work environment surrounded by passionate food enthusiasts.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the email.

Note

• Accommodation: Provided.