Team Lead, Alternative Channels at the Alternative Bank

The Alternative Bank is an independent financial organization in the Non-interest Banking (NIB) sector. Financial operations on the Alternative Bank is authorised and regulated by the Central Bank of Nigeria. License to commence operations was granted in 2014. Trading and investment products provided by  the Alternative Bank is wholly owned.

We are recruiting to fill the position below:

Job Title: Team Lead, Alternative Channels

Location: Lagos, Nigeria
Department: Technology

Job Objective

• To supervise all activities of e-channel support operations to ensure all channels are available and reliable at all times,
• Communicate service status to business and ensure user’s complaints are resolved in a timely.

Educational Qualification and Skills

• Candidates should possess a Bachelor's Degree in a relevant field 
• Must have a valid NYSC Certificate
• Quality Decision Making & Problem-Solving skills
• Project Management Skills
• Excellent communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.

Functional / Technical Competencies

• Knowledge of e-products & services
• Knowledge of Microsoft Office Suite, Windows server and Linux-based servers
• Service Level Management
• Research orientation
• Stakeholder management
• Application Management and Monitoring
• Project Management
• IT security.

General Competencies:

• Communication skills
• Interpersonal relations.

Behavioural competencies:

• Empathy
• Respect for Ethical Conduct
• Initiative
• Decision quality & Problem-solving
• Time & Self-Management.

Organizational Competencies:

• Execution (Bias for action)
• Excellence (Focus on high performance)
• Continuous Learning
• Service Excellence (Internal or External)
• Digitization.

Application Closing Date
Not Specified.