Service Design Analyst at the Alternative Bank

The Alternative Bank is an independent financial organization in the Non-interest Banking (NIB) sector. Financial operations on the Alternative Bank is authorised and regulated by the Central Bank of Nigeria. License to commence operations was granted in 2014. Trading and investment products provided by  the Alternative Bank is wholly owned.

We are recruiting to fill the position below:

Job Title: Service Design Analyst

Location: Lagos, Nigeria
Department: Technology

Job Objective

• Responsible for review of existing/new Services
• Assist the Service Design Manager in managing the Service Design Lifecycle, Service availability, capability as well as Service Level Management.

Educational Qualification and Skills

• Candidates should possess a Bachelor's Degree in a relevant field 
• Must have a valid NYSC Certificate
• Quality Decision Making & Problem-Solving skills
• Project Management Skills
• Excellent communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.

Functional / Technical Competencies:

• Knowledge of Banking Operations
• Knowledge of ITIL
• Knowledge of ISO20000-1
• Communication
• Documents/Records Management
• Knowledge of Service Management Solutions
• Stakeholder Management
• Knowledge of Hardware, OS, etc.

General Competencies:

• Communication skills
• Interpersonal relations

Behvavioral Competencies:

• Empathy
• Respect for Ethical Conduct
• Initiative
• Decision quality & Problem solving
• Time & Self-Management

Organizational Competencies:

• Execution (Bias for action)
• Excellence (Focus on high performance)
• Continuous Learning
• Service Excellence (Internal or External)
• Digitization

Application Closing Date
Not Specified.