Driver Retention Officer at DriveMe Mobility company

DriveMe is a leading mobility solutions provider in Nigeria, dedicated to redefining how individuals and businesses access professional drivers and vehicle-related services. We offer a seamless platform that connects clients to trained, verified, and reliable drivers for both personal and commercial use.

Our services span across driver recruitment, onboarding, training, documentation, licensing, and asset finance solutions, including support for electric vehicle adoption. We also work with top brands to manage fleets, improve operational efficiency, and ensure compliance. At DriveMe, our mission is to simplify mobility through innovation, reliability, and exceptional customer experience. With a strong focus on quality service delivery, technology, and human-centered solutions, we are driving the future of transportation in Africa.

We are recruiting to fill the position below:

Job Title: Driver Retention Officer

Location: Lekki - Ajah, Lagos
Employment Type: Full-time
Industry: Mobility / Transport

Description 

• We are looking for a Driver Retention Officer to join our Driver Management Team. We are seeking experienced professionals, preferably from Gokada, Moove, Bolt, Uber, or other mobility companies, who have a strong understanding of driver engagement, satisfaction, and retention strategies.

Key Responsibilities

• Develop and implement strategies to improve driver retention and engagement.
• Act as the main point of contact for driver concerns, ensuring quick resolution of complaints.
• Monitor driver performance and provide support to improve service quality.
• Conduct regular check-ins and surveys to understand driver challenges and satisfaction levels.
• Collaborate with the driver onboarding and operations teams to ensure a seamless driver experience.
• Organize driver incentives, loyalty programs, and training sessions to enhance engagement.
• Maintain accurate records of driver activities, feedback, and retention metrics.

Requirements

• 2+ years of experience in driver relations, fleet management, or operations in a mobility company (e.g., Moove, Gokada, Uber, Bolt, Opay).
• Strong interpersonal and communication skills to manage driver relationships effectively.
• Problem-solving ability with a focus on driver satisfaction and operational efficiency.
• Ability to analyze driver data and develop strategies to reduce churn.
• Experience in organizing driver engagement initiatives and incentive programs is a plus.

Why Join Us?

• Salary: N150,000 - N200,000 monthly
• Competitive salary and performance-based incentives.
• Opportunity to work in a fast-growing mobility company.
• A dynamic and supportive work environment.

Application Closing Date
27th March, 2025.