IT Assistant - Administration at the European Union (EU)

The European Union (EU) is a major player in the international development community in Nigeria with an active presence in the key sectors of health, nutrition, water and sanitation, and improving access to sustainable electricity. Additional cross-cutting activities include the fight against corruption, drugs, and organized crime, support for the reform of the justice system, measures to increase the role of democratic processes, and support a greater role for civil society.

We are recruiting to fill the position below:

Job Title: IT Assistant - Administration

Location: Abuja

We Offer

• The post of IT Assistant (Local Agent Group 2) in the Delegation’s Administration Section. The team consists of 21 people and there are occasional atypical working hours.
• Under this post, the recruited person will be attributed functions depending on the needs of the Delegation, and on the changes of these needs.
• The successful candidate will serve under the supervision and responsibility of the Head of Administration Section, providing IT support and technical assistance to the staff of the Delegation as well as perform other IT administrative tasks.
• The initial duration of the post is 1 year with the possibility of extension.
• Following main tasks and duties are currently required:

Technical Assistance:

• Collect and analyse data relating to the efficiency and security of the IT system and prepare reports and recommendations on this issue;
• Install laptops, printers, scanners and network devices according to the reference configuration and perform the troubleshooting of problems related to these equipment;
• Contribute to the implementation and maintenance of the IT system (e.g. organisation of the users’ workstations, management of shared resources, backups, check-ups, management of users’ domains, installation and upgrading of hardware and software, etc.);
• Supervise and control the update of patches, anti-virus and tools on all laptops
• Follow-up the hardware problems with IT material delivered from Headquarters (laptops, servers and videoconference material) – opening – follow-up and closure of incidents with the helpdesk delegations;
• Establish and maintain contact with IT equipment suppliers;
• Perform the disk wiping for all declassified laptops and manage the local PABX and telephones;
• Perform the patching of the computer and the telephone network;
• Provide IT support to users, carry out troubleshooting, and perform necessary repairs and replacements of the equipment;
• Contribute to the optimization of the IT system;
• Identify the cause of problems, organise and implement the anti-virus strategy of the Delegation;
• Assist the Press & Information Section in the maintenance of the Delegation’s website;
• Monitor the power infrastructure and advise about power supply solutions and provide technical advice concerning management of the Internet and Intranet Website of the Delegation;
• Assist with inventory and stock staking exercises yearly;
• Ensure the IT environment is safe by ensuring best IT practices always;
• Assist the Regional IT Officers with information regarding the IT environment;
• Assist the Head of Administration with the inventory of the IT equipment, the draft of the technical requirements and for the technical evaluation of Call for tender for purchase of printers, backup tapes, new cabling infrastructure based on specifications received by Central Helpdesk;
• Assist the Head of Admin regarding procurement and tenders of all IT related services;

End-User Support:

• Assist the end-users for office automation tools (Word, Excel, Outlook etc) ;
• Prepare and setup the user environment when staff comes/goes from Delegation;
• Organize the training or coaching of end-users on IT matter;
• Manage the stock of laptops for staff members;
• Communicate user incidents to the RITO or to the central helpdesk of Delegations for all IT related issues (E-mail problems, access rights, problems with central applications, network connectivity problems, restoration of deleted files), ensure follow-up and implement solutions;
• Assist the end-users for the installation of presentation equipment (projectors, beamers) and videoconference;
• Advise and assist users on making their IT environment safe by paying attention to hacking and phishing attacks;
• Provide 1st-Level support but escalate appropriately when issues cannot be solved locally;
• When required, undertake IT administrative related tasks as may be assigned by the Head of Administration in view of the efficient functioning of the Delegation.

Minimum Requirements / Eligibility Criteria

• A Bachelor Degree in Computer Science, Computer Engineering, Information
• At least five years of work experience in a similar position, providing IT support, technical assistance and other IT administrative tasks such as ICT helpdesk services, ICT system administration, programming, Network Engineering etc.;
• Assets / selection criteria.
• Technology, Information Security or Higher National Diploma in the field of IT;
• Professional experience in handling IT related issues :
• Medically fit to perform the required duties;
• Enjoys civil rights and permits for employment under the Nigerian labour law;
• Excellent knowledge of English, fluency in spoken and written (C2 Level);

The following will be considered an asset:

• Knowledge of French language at working level;
• Master Degree and/or further certification in IT;
• Experience in working with IT Applications such as: SOLARWING, SNOW, EPFAM Server Administration;
• Previous experience in a diplomatic mission or other regional organisations.
• In addition to the salary offered, there is a competitive benefits package, subject to certain conditions, including personal leave days and public holidays, health insurances and a retirement savings plan.

Application Closing Date
21st March, 2025.