Store Operations Team Lead at Aureole Consulting Limited

Aureole Consulting Limited is an HR consulting company which specialize in talent acquisition services, Outsourcing Services, Executive Search, Social Media Job Advertisement, HR consulting amongst other services. Our aim is to revolutionize HR consulting in Africa.

We are recruiting to fill the position below:

Job Title: Store Operations Team Lead

Location: Asaba, Delta
Employment Type: Full-time

Job Summary

• We are seeking an experienced Store Operations Team Lead to oversee daily store operations, drive sales, and maintain a premium shopping experience. 
• The ideal candidate will have a strong background in luxury retail or high-end consumer goods, with expertise in inventory management, customer relationship building, and team leadership. 
• This role requires exceptional organizational skills, a passion for luxury brands, and a proven track record in retail management.

Key Responsibilities

• Store Management: Oversee daily store operations, ensuring exceptional customer experience and maintaining a premium ambience (cleanliness, product display, lighting, music, etc.).
• Sales & Strategy: Develop and execute localized sales strategies to meet and exceed revenue targets, focusing on high-net-worth clientele.
• Team Leadership: Train, mentor, and manage store associates to uphold brand standards and deliver outstanding service.
• Inventory & Stock Control: Monitor inventory levels, ensure accurate stock tracking, and manage reordering of high-end products to prevent stock shortages.
• Financial Oversight: Manage daily banking operations, handle financial reconciliations, and ensure accurate reporting on sales and expenses.
• Customer Relationship Management (CRM): Build and maintain a VIP customer database, implementing strategies to enhance customer loyalty and repeat business.
• Expense & Security Management: Minimize waste, manage store expenses efficiently, and ensure strict security measures for luxury goods.
• Reporting & Compliance: Prepare and submit daily, weekly, and monthly reports, ensuring full compliance with company policies.
• Regional Coordination: Travel occasionally to other luxury retail locations to provide operational support and uphold brand consistency.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in retail operations, with at least 2 years in a supervisory or managerial role in luxury retail or high-end consumer goods (e.g., premium fashion, watches, accessories, or high-end department stores).
• Training in Customer Service, Sales, or Financial Management is a plus.
• Proficiency in inventory management systems, retail sales software, and Microsoft Office Suite (Word, Excel; Access is a plus).
• Strong leadership, organizational, and communication skills.
• Professional appearance and deep understanding of the luxury retail market.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@aureole.ng using the job title as the subject of the mail.