Customer Service Officer at Nutri K Limited

Nutri K Limited - Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria. With a population of nearly 180 million people, Nigeria is the biggest economy in Africa. However, every year, over 500.000 children under the age of five years old die from malnutrition. About 1.7million of Nigerian children suffer from severe acute malnutrition, and close to a third of the 10 million under 5 age children suffer from chronic malnutrition; NUTRIK LTD is dedicated to the fight against malnutrition in Nigeria. The company specialized in manufacturing nutritional food used for the care of children affected by malnutrition. NUTRIK supplies humanitarian and health programmes with high quality ready-to-use-therapeutic and supplementary food (RUTF, RUSF), as well as lipid-based nutrient supplements (LNS).

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Kano

Responsibilities

• The Customer Service Representative serves as the primary point of contact for customers, including NGOs, government agencies, distributors, and healthcare providers, regarding RUTF products.
• This role is crucial in ensuring customer satisfaction, building strong relationships, and facilitating the efficient distribution of life-saving nutritional products. 
• The representative will handle inquiries, process orders, and follow up schedule of shipment to ensure that orders and ensures that delivery
• plans are adhered to while keeping the clients informed about the schedules, all while adhering to the company's ethical standards.

Responsibilities
Customer Interaction & Order processing:

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Provide accurate and detailed information about Nutrik products.
• Build and maintain strong relationships with key customers, including NGOs,
• government agencies & local customers.
• Coordinate with the production and logistics teams to ensure timely order fulfillment
• and delivery.
• Handle and resolve customer complaints and issues efficiently and effectively.
• Proactively follow up with customers to ensure satisfaction and address any
• concerns.
• Receive and process customer orders accurately and efficiently.
• Maintain accurate records of customer orders, inquiries, and interactions.
• Provide order status updates and tracking information to customers.
• Manage documentation related to export when needed.
• Assist in the creation of customer facing documents.

Data Management and Reporting:

• Maintain accurate customer records and update customer databases.
• Generate reports on customer interactions, order status, and customer satisfaction.
• Provide feedback to the line manager on customer needs and concerns.
• Track and report on customer feedback.

Compliance and Ethical Conduct:

• Adhere to all company policies and procedures, including quality and safety standards.
• Comply with all relevant regulatory requirements and ethical guidelines.
• Maintain confidentiality of customer information.
• Ensure all customer interactions align with the companies mission to combat malnutrition and ensure Nutritional Autonomy for all.

Requirements

• Bachelor's degree or equivalent in a related field (e.g., business administration, nutrition, public health).
• Minimum 3 years experience in customer service, preferably in the food or pharmaceutical industry.

Skills:

• Proven experience in customer service, preferably in the food or pharmaceutical industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in computer applications, Microsoft Office Suite.
• Strong organizational and time-management skills.
• Knowledge of RUTF products and the nutritional needs of malnourished populations is a plus.
• Knowledge of export documentation is a plus.

Application Closing Date
20th April, 2025.