Customer Care Officer at Reliable Steel & Plastic Industries Limited

Reliable Steel & Plastic Industry Limited was incorporated on April 28th, 1998. We have been committed to providing the best quality products to our customers since its inception. Apart from the outstanding service that is provided, consumers are sure to be completely satisfied with the end product. Reliable Plastic promises to use only quality material for your product. Everything is done in-house with the company and therefore is your one-stop shop for product manufacturing.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Onitsha, Anambra
Employment Type: Full-time
Reports To: National Sales Coordinator

Job Overview

• The Customer Care Officer is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and ensuring customer satisfaction.
• This role requires strong communication skills, problem-solving abilities, and a commitment to ensuring a positive experience for every customer.

Key Responsibilities
Customer Support:

• Respond to customer inquiries via phone, email, live chat, or in person in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Address and resolve customer complaints, ensuring they are handled effectively and efficiently.

Issue Resolution:

• Troubleshoot customer issues, offer solutions, and escalate complex matters to higher-level management if necessary.
• Ensure that follow-up actions are completed and that the customer is fully satisfied with the resolution.

Order and Account Management:

• Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
• Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.
• Update and manage customer accounts as necessary.

Customer Education:

• Provide customers with clear instructions on how to use products or services.
• Guide customers through self-service options (e.g., online portals, FAQs) and help them navigate the company's website.

Feedback and Reporting:

• Collect feedback from customers about their experience and report trends or recurring issues to management.
• Identify areas for improvement in customer care processes and suggest enhancements.

Collaboration with Other Departments:

• Work closely with sales, marketing, and product teams to ensure customer needs are met and issues are resolved promptly.
• Share customer feedback with relevant teams to contribute to continuous improvement in products and services.

Customer Retention:

• Foster positive relationships with customers to ensure loyalty and retention.
• Promote company products or services through friendly and helpful conversations when appropriate.

Skills and Qualifications

• Bachelor’s degree in Business Administration, Mass Communication, Linguistics or related field preferred).
• Proven experience in customer service, customer support, or a similar role.
• Excellent verbal and written communication skills especially Hausa.
• Strong problem-solving abilities and patience in dealing with difficult situations.
• Proficiency in customer service software Microsoft Office Suite.
• Ability to work effectively both independently and as part of a team.
• A positive attitude with a focus on providing great customer experiences.
• Only Males Candidates who are Fluent in Speaking Hausa will be considered for this role.

Physical Requirements:

• Ability to sit or stand for extended periods when handling customer inquiries.
• Availability to work flexible hours, including weekends or holidays if necessary.

Salary
N100,000 - N150,000 Monthly. 

Application Closing Date
20th March, 2025.