Global ICT Support Analyst at Christian Aid (CA) - 3 Openings

Christian Aid (CA) is a UK-based international NGO partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Community Health and HIV, Accountable Governance including humanitarian response and Gender.

We are recruiting to fill the position below:

Job Title: Global ICT Support Analyst

Locations: Abuja, Adamawa and Borno
Employment Type: Contract
Type of contract: Fixed Term
Contracted hours: 35
Contract length: 2 years

About the role

• Join Christian Aid’s Service Desk team as a first-line ICT support professional. Your role will be crucial in delivering effective and efficient ICT support to our global staff, ensuring high standards of customer service.
• The key responsibilities include providing prompt and effective technical support, resolving issues at the first point of contact;
• Managing user network and systems accounts, handling hardware and software setup and configuration;
• Diagnosing, documenting, and escalating issues to other ICT support teams as necessary;
• Participating in emergency response efforts and assisting with office setup and closure within your region; and translating instructions or procedures when required.

About You

• We are seeking a proactive and skilled ICT professional who excels in providing prompt and effective technical support.
• The ideal candidate will have a strong ability to resolve issues at the first point of contact, ensuring minimal disruption to our global staff.
• They should possess excellent problem-solving skills and be adept at managing user network and systems accounts, as well as handling hardware and software setup and configuration.
• The ideal candidate will thrive in an agile environment, demonstrating a high level of responsiveness and adaptability to meet evolving demands.

Application Closing Date
29th March, 2025.