Customer Service Officer at a Nigeria-based Financial Advisory Firm - WorQulture

WorQulture - Our client, a Nigeria-based Financial Advisory Firm is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Work Days: Mondays - Fridays
Availability to Start: As soon as possible

Job Summary

• Our client, a Nigeria-based financial advisory firm specializing in cash flow optimization services, is seeking a dynamic and highly experienced individual to join their team as a Customer Experience Associate.

Key Responsibilities

• Follow Loan and deposit processing workflow from start to finish within the allotted turnaround time
• Manage and collect clients’ information for documentation purposes.
• Analyze client needs to achieve maximum satisfaction.
• Maintain client relations through constant engagement.
• Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Brief and explain the products and services the company offers to walk-in clients.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication with clients
• Oversee the distribution of incoming and outgoing mail.
• Compile reports on overall customer satisfaction.
• Use various software, including word processing, spreadsheets, databases, and presentation software, to manage work processes and deliver presentations to clients.
• Maintain a filing system for easy retrieval of corporate records, documents, and reports.
• Conduct research and analyse data to prepare documents for review, meetings and presentations by Team Lead
• Ensure adherence to the following requirements:
• Management Policy.
• Standard including work—papers, file set up, letters, etc
• Loyalty to the Company’s Vision.

Qualifications

• Bsc in Business Administration, Marketing or related field with a minimum of Second Class Upper
• Proximity to Lekki Phase 1 or ability to reliably commute is mandatory
• Excellent communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Proactive, with a strong desire to learn and grow within the company
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to adapt to a dynamic and fast-paced work environment

Salary
N250,000 per month.

Application Closing Date
14th April, 2025.