Customer Relation Management (CRM) Developer at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Customer Relation Management (CRM) Developer

Location: Lagos
Employment Type: Full-time

Job Purpose

• To design, develop, and maintain Microsoft Dynamics AX 2012 and Dynamics 365 Finance & Operations (F&O) solutions to support business operations and enhance customer relationship management. 
• This role involves customizing, configuring, and integrating CRM functionalities to optimize workflows, improve user experience, and ensure seamless data management.

Job Responsibilities

• Provides technical and functional support in the areas of Microsoft CRM 2012 R2 & future versions administration, problem resolution, support, process mapping, development, testing, security & training.
• Work closely with other team members and partners to complete the ongoing Microsoft CRM on-premises 2012 migration to Dynamics 365 modules including Customer Support and Sales & Marketing
• Work closely with other team members and the lead developer to improve CRM/D365 system, helping the business to achieve her objectives.
• Designs and develops Dynamics 365 projects and customizations to meet the requirements specified in the Business - Requirement Document and Functional Requirement Document.
• Participates in design and code reviews and provides input into the design recommendation and ensures that all solutions are aligned to pre-defined architectural specifications.
• Performs unit tests and integrated testing to ensure delivered solutions are of high quality.
• Helps to define FDDs
• Routinely moves code between environments utilizing best practices
• Collaborates business analysts, other programmer, and internal users to identify, analyze, and troubleshoot technical issues related to Integrations and the Microsoft CRM/D365 application.
• Identifies and escalates impediments, issues, and risks affecting system performance to team lead and immediate supervisor.
• Performs coding changes and development according to established coding standards and best practices
• High level of knowledge with TFS
• Experience with X++, SSRS and MS SQL Server while also being proficient with CRM database structure, coding, and development techniques.
• Communicate effectively, both written and verbally, with both technical and non-technical professionals.
• Own the roadmap, lead projects, and all Microsoft CRM/D365 enhancements
• Implement hotfixes in highly customized environment
• Review, customize, install/upgrade ISV solutions
• Manage the security and access to Dynamics systems
• Ability to lead a project (technical execution)

Interswitch - CONFIDENTIAL:

• Follow the organization define SDLC, branching and CI/CD policies
• Solid understanding of A/R module
• Familiarity with IDMF
• Proactive, will take the initiative and run with projects.

Job Requirements
Education:

• University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.
• Bachelor's Degree and 3+ years of related experience.
• Microsoft Dynamics 365 Certifications
• TIL

Work Experience:

• Previous experience with Dynamics 365 Modules (Finance and Operation, HR)
• Previous experience with Microsoft CRM 2012 Migration to Dynamics 365
• Microsoft CRM / 365 Development – in-depth knowledge preferred
• Performance Analysis and Troubleshooting -- High level of ability and knowledge preferred
• Database Query Languages -- High level ability and knowledge preferred
• Verbal Communication -- High level of ability preferred
• Written Communication -- High level of ability preferred
• Microsoft Tools
• Visual Studio, 3-4 years of experience
• TFS, 3-4 years of experience
• Development Platform (.NET), 3-4 years of experience
• Microsoft Programming Languages (X++, C++, C#, C), XML 3-4 years of experience
• Microsoft SQL Server, 3-4 years of experience
• Microsoft Power Platform, 3-4 years of experience
• Microsoft Office Suite -- High level of ability and knowledge preferred
• Progressive experience in technical environments, 3-4 years of experience

Personal Attributes:

• Proven technical ability.
• Ability to set and manage priorities judiciously.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Strong tactical skills.
• Ability to articulate ideas to both technical and non-technical addresses.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Self-motivation.

Application Closing Date
Not Specified.