Administrative & Customer Support Professional at Gidimedics

Gidimedics is a healthcare startup dedicated to improving access to quality medical services in Nigeria. We offer two core services designed to meet the healthcare needs of corporations and families. At Gidi Medics, we provide compassionate, modern healthcare solutions for individuals, families, and corporate organizations.

We are recruiting to fill the position below:

Job Title: Administrative & Customer Support Professional

Location: Lagos, Nigeria
Employment Type: Full-time
Job Category: Admin

Job Summary

• We are looking for an organized, detail-oriented Administrative & Customer Support professional to join our growing team. 
• In this role, you will be the first point of contact for patients and clients, ensuring a positive experience while efficiently handling administrative tasks.

Key Responsibilities

• Frontline Customer Service: Greet callers, respond to inquiries, and direct them to the appropriate department or medical professional.
• Appointment Scheduling: Manage calendars for medical staff, coordinate patient visits, and handle rescheduling or cancellations.
• Record Management: Maintain accurate patient records, manage data entry, and ensure compliance with privacy regulations.
• Billing & Invoicing: Assist with processing payments, sending out invoices, and tracking outstanding balances.
• Administrative Support: Prepare reports, draft correspondence, and coordinate internal communications and office supplies.
• Customer Feedback: Collect feedback from patients and clients, ensuring any concerns are escalated and addressed promptly.

Qualifications

• A minimum of 2 years experience in administrative, clerical, or customer support (healthcare experience is a plus).
• Strong verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and/or Google Workspace.
• Excellent organizational skills with a keen eye for detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• A friendly, empathetic, and professional demeanor—especially when dealing with patient queries or concerns.

Application Closing Date
7th April, 2025.