Human Resource Manager at Bosak Microfinance Bank Limited

Bosak Microfinance Bank Limited was incorporated in December 2009 with the business objective of providing financial service to micro clients who were excluded from the mainstream financial system. It commenced operations in June 2010 upon obtaining a Unit Microfinance Banking License from the Central Bank of Nigeria. It later obtained a State Microfinance Banking License in 2016.

Bosak Microfinance Bank Limited’s financial inclusion effort focuses on promoting savings culture, access to credit facilities for income-generation purposes and reducing vulnerability to risk through micro insurance. The Bank’s major strategic focus employs the group lending methodology in its operations with a leaning towards women. It believes in the commitment of women folk to work hard and help their families conquer poverty. As such, more than 95% of the Bank’s lending activities focuses on women. The success of the bank’s group lending activities largely depends on group solidarity and cohesion.

We are recruiting to fill the position below:

Job Title: Human Resource Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced and strategic HR Manager to lead our Human resources function at Bosak Microfinance Bank Limited.
• The ideal candidate will develop and implement HR strategies that align with our mission to serve micro-clients and support organizational growth in the microfinance sector. 
• This role requires a proactive leader with expertise in talent acquisition, employee engagement, and compliance with regulatory requirements specific to the financial services and microfinance industry. 
• The HR Manager will play a critical role in building a motivated, skilled workforce capable of delivering exceptional service to our unique client base.

Key Responsibilities
Strategic HR Leadership:

• Develop and execute HR strategies aligned with Bosak Microfinance Bank’s goals of financial inclusion, client empowerment, and operational excellence.
• Collaborate with senior management to identify workforce needs that support the bank’s growth in serving micro-clients and expanding outreach.
• Design and implement HR policies that reflect the bank’s commitment to simplicity, professionalism, and respect—core values driving our operations.

Talent Acquisition and Retention:

• Oversee recruitment processes to attract talent with a passion for financial inclusion and experience in microfinance or related sectors.
• Develop targeted hiring strategies to fill roles such as loan officers, deposit mobilization officers, and customer service staff who understand the needs of low-income and market-trader clients.
• Implement retention programs, including competitive remuneration, career development opportunities, and employee welfare packages, to maintain a motivated workforce.

Employee Development and Training:

• Identify training needs specific to the microfinance industry, such as customer relationship management, microcredit risk assessment, and regulatory compliance.
• Design and deliver training programs to enhance employee skills in serving micro-clients, managing group lending methodologies, and promoting savings culture.
• Foster a culture of continuous learning to support career progression and organizational adaptability in a dynamic industry.

Performance Management:

• Establish a performance management system that ties individual and team goals to the bank’s objectives, such as deposit growth, loan portfolio quality, and client satisfaction.
• Conduct regular performance appraisals and provide actionable feedback to drive productivity and accountability.
• Ensure performance metrics reflect the bank’s focus on serving underserved communities effectively and profitably.
• Compliance and Risk Management
• Ensure HR practices comply with Nigerian labor laws, Central Bank of Nigeria regulations, and Microfinance industry standards.
• Maintain accurate employee records and oversee payroll processes to ensure timely and error-free compensation aligned with industry benchmarks.
• Mitigate HR-related risks by enforcing policies on workplace safety and ethical conduct.

Employee Engagement and Culture:

• Cultivate a family-like, collaborative work environment that mirrors the bank’s client-centric approach, fostering teamwork and mutual support.
• Implement wellness and engagement initiatives to address the stresses of working with low-income clients and market traders, ensuring employee resilience.
• Act as a liaison between management and staff, promoting open communication and prompt resolution of employee concerns.

HR Operations and Reporting:

• Manage day-to-day HR operations, including onboarding, benefits administration, and exit processes, with a focus on efficiency and employee satisfaction.
• Monitor and report HR metrics (e.g., turnover rates, training effectiveness) to inform strategic decisions and demonstrate HR’s impact on organizational goals.
• Oversee budgeting for HR activities, ensuring cost-effectiveness while maintaining competitive employee welfare packages.

Qualifications and Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Professional certification (e.g., CIPM, SHRM, CIPD) is mandatory.
• Minimum of 7 years of progressive HR experience, with at least 3 years in a managerial role within the microfinance, banking, or financial services sector.
• Strong understanding of microfinance operations, including group lending methodologies, financial inclusion principles, and regulatory frameworks.
• Proven expertise in talent acquisition, employee development, and succession planning.
• Excellent leadership and team management abilities, with a focus on motivating diverse teams.
• Strong analytical and problem-solving skills to address complex HR challenges.
• Proficiency in HR software, Microsoft Office Suite, and payroll systems.
• Exceptional communication and interpersonal skills to engage employees and stakeholders effectively.
• Passion for financial inclusion, adaptability to a fast-paced environment, and a commitment to fostering an inclusive, growth-oriented workplace.

Benefits

• Salary: N250,000 - N400,000 Monthly.
• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.
• HMO
• Constant Training and Development.
• Leave & Passage Allowance.

Application Closing Date
Not Specified.