Call Center Operator (Telesales) at Vitalvida Limited

Vitalvida Limited provides you with an excellent eCommerce experience as our clients satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs. At Vitalvida, we’re passionate about helping people look and feel their best through our range of natural hair care products.

We are recruiting to fill the position below:

Job Title: Call Center Operator (Telesales)

Location: Yaba, Lagos
Employment Type: Full-time

About the Role

• We are expanding our team and looking for confident, persuasive, and customer-focused Call Center Operators to join our Telesales Team.
• As a Call Center Operator at Vitalvida, you’ll be the first point of contact for customers interested in our products. 
• You’ll play a vital role in closing sales, building relationships, and ensuring customers have a smooth buying experience.

Key Responsibilities

• Make outbound calls to follow up on leads who have expressed interest in our products.
• Educate and persuade potential customers on the benefits of our hair growth and care solutions.
• Close sales and meet or exceed daily/weekly sales targets.
• Follow up with customers, address objections, and guide them through the order process.
• Record accurate data in our CRM, including customer details, order information, and call outcomes.
• Record and upload calls for quality checks and training purposes.
• Collaborate with the team to share insights and customer feedback.

What We’re Looking For

• Interested candidates should possess a Bachelor`s Degree / HND / NCE / OND qualification with at least 1 year work experience.
• Excellent communication skills – confident and clear on the phone.
• Sales-driven attitude – motivated by closing deals and hitting targets.
• Customer-centric mindset – empathy and patience to engage customers effectively.
• Resilience – ability to handle objections and rejection professionally.
• Detail-oriented – accurate data entry and multitasking during calls.
• Team player – willing to work in a collaborative, fast-paced environment.
• Computer literacy – comfortable using CRM systems and messaging platforms.
• Availability – flexible to work shifts, including evenings and weekends.
• Work-from-office requirement – role is based in Yaba, Lagos.

Salary & Benefits

• Base Salary: N80,000 – N120,000 per month (based on experience and performance).
• Performance Bonuses: Earn N200 – N500 per successful delivered order, paid weekly.
• Free accommodation available for staff (ideal for those relocating or reducing commute costs).
• Opportunities for growth – top performers have the potential to become Team Leads or Managers.
• Work with a supportive team focused on growth and success.
• Free Accommodation Available.

Application Closing Date
Not Specified.