Telemarketer / Front Desk Officer at Mosaic Homes Limited

Mosaic Homes is a leading real estate development and investment firm based in Abuja. The company is dedicated to revolutionizing property management and investment in Africa and beyond with innovative solutions and cutting-edge technology. Products like Property Pay, Property Legacy, Property Trade, and Save2Own redefine real estate transactions by prioritizing sustainability, efficiency, and cultural relevance.

We are recruiting to fill the position below:

Job Title: Telemarketer / Front Desk Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• This is a full-time on-site role for a Telemarketer/Front Desk Officer at Mosaic Homes Limited in Port Harcourt. Telemarketer/Front Desk responsibilities include pursuing new online sales prospects, closingdeals and maintaining customer satisfaction within the real estate sector. 
• If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.

Responsibilities

• Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
• Maintains employee and department directories as a guide for directing visitors
• Offers beverage to guests where necessary
• Schedules meetings and travel for executives, as well as appointments for customers
• Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
• Contributes to team effort when required
• Operates telephone switchboard; answers and transfers calls to appropriate units
• Takes messages and communicates them to appropriate enquirers
• Handles outgoing mails; sorts and distributes incoming mails
• Responsible for placing outgoing calls and conference calls as needed
• Drafts, reviews, and proofreads office documents
• Responsible for basic data entry as assigned
• Maintains and stocks basic office supplies
• Responsible for operating and maintaining office machines, including printers, copiers, and fax
• Ensures compliance with company rules and regulations in the reception area.
• Identify potential customers through directories, leads from existing clients, or other resources
• Make outbound calls to potential or existing customers to inform them about a product or service
• Follow a prepared script to provide product information and persuade potential customers
• Answer incoming calls from potential customers to answer inquiries and questions
• Handle customer objections or complaints by clarifying, emphasizing benefits and working around objections
• Maintain operations by following policies and procedures and reporting needed change

Qualifications

• A Degree in Business management, Marketing, Real Estate or related fields
• Proven experience as a Telemarketer and Front Desk/Receptionin Real estate
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations
• Must be able to work without supervision
• Must have a sales track-record.

Salary
N700,000 - N100,000 / month.

Application Closing Date
2nd April, 2025.