HORECA Supervisor at Ascentech Services Limited

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection, Outsourcing and Training and Development; To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Title: HORECA Supervisor 

Location: Oshodi / Isolo, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly motivated and experienced HORECA (Hotel, Restaurant, and Café) Supervisor to join our team in Oshodi / Isolo, Lagos State. 
• The HORECA Supervisor will be responsible for overseeing the day-to-day operations within the HORECA sector, ensuring excellent service delivery, managing client relationships, and supporting the sales team in achieving business objectives.

Key Responsibilities

• Supervise and coordinate daily operations within the HORECA sector to ensure smooth service delivery.
• Ensure that clients in the hotel, restaurant, and café sectors receive excellent customer service and experience.
• Assist in managing and developing strong, long-term relationships with clients and key stakeholders.
• Monitor the performance of staff, providing guidance and support as needed to improve efficiency and service standards.
• Train and develop team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
• Ensure that all activities within the HORECA sector comply with company policies, health and safety regulations, and industry standards.
• Collaborate with the sales team to identify new business opportunities and grow the client base.
• Manage inventory levels, ensuring timely stock replenishment and proper handling of products.
• Monitor and report on key performance indicators (KPIs) related to HORECA operations, providing regular updates to management.
• Handle any client complaints or concerns, ensuring prompt and satisfactory resolution.
• Assist in the implementation of marketing and promotional campaigns within the HORECA sector.

Qualifications and Requirements

• A Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is preferred.
• A minimum of 2 years of experience in HORECA operations or a similar role.
• Strong understanding of the HORECA industry, including customer needs, market trends, and service standards.
• Proven experience in staff supervision, team management, and performance monitoring.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite and basic inventory management systems.

Salary
N250,000 Monthly.

Application Closing Date
Not Specified.