Waiver Certificate Agent at Maersk Line

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are recruiting to fill the position below:

Job Title: Waiver Certificate Agent

Job ID: R142383
Location: Nigeria
Employment Type: Full-time

Key Responsibilities

• As a Customs Delivery – Waiver Certificate professional, you will be responsible for managing the waiver certificate process in Kinshasa, Democratic Republic of Congo.

Your main duties will include:

• Receiving and processing customer ECTN (Electronic Cargo Tracking Note) requests.
• Ensuring customers provide all mandatory documents to commence the ECTN process.
• Verifying payment reception prior to ECTN validation.
• Requesting and ensuring ECTN charges are correctly added in GCSS under the appropriate payer.
• Creating FERI files in Trakit once validation is completed.
• Updating Trakit and the Global Tracker with accurate and timely information.
• Taking ownership of any issues raised during and after the ECTN process.
• Proactively resolving issues preventing process completion and escalating unresolved cases to the Area Waiver Certificate Team Leader.
• Exercising "constant care" and adhering to Maersk’s quality standards.
• Sharing weekly performance reports to track efficiency and process improvements.
• Living, communicating, and promoting Maersk’s mission, vision, and values.

Who Are We Looking for?

• A detail-oriented individual with strong problem-solving and decision-making skills.
• A team player with the ability to work independently when required.
• Someone with excellent organizational and time-management skills.
• Experience in import/export operations or customs-related processes is a plus.
• Strong communication skills and ability to engage with multiple stakeholders.
• A results-driven individual who thrives in a fast-paced environment.
• Proficiency in relevant logistics and tracking systems is advantageous.

What We Offer

• A unique opportunity for personal and professional development within a dynamic logistics environment.
• A chance to build a career in customs service delivery while gaining exposure to global operations.
• Accountability and the opportunity to deliver impact regardless of tenure.
• A fast-paced and dynamic environment with a distinct respect for the individual.
• An international team with like-minded top performers.
• End-to-end involvement in the waiver certificate process, ensuring operational excellence.

Application Closing Date
Not Specified.