Customer Service Executive at Piston and Fusion Limited

Piston and Fusion Limited is a leading professional training firm in Lagos. We specialize in conducting trainings in diverse fields including Project Management, Health and Safety, Human Resources Management, Entrepreneurship among others.

We are recruiting to fill the position below:

Job Title: Customer Service Executive 

Location: Lagos

Job Description

• This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth.

Responsibilities

• Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
• Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
• Cross-functional collaboration with the CBA, operations, and training teams to integrate CRM insights into business development, sales strategies, and customer relationship initiatives.
• Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
• Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.

Requirements

• Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
• Must possess 2 years or more working in the Customer Service department
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company's services.
• Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
• Resides in Ikeja or its environs.

Successful candidates will undergo the following training:

• Customer Relationship Management
• Managing Customer Issues
• Customer Loyalty and Retention Strategies.

Application Closing Date
Not Specified