Product Support Sales Representative - Marine at Mantrac Nigeria

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the position below:

Job Title: Product Support Sales Representative - Marine

Location: Lagos

Main Duties and Responsibilities

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programs such as CTS, REMAN, SOS, etc. on a regular basis.
• Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to affective sales.
• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers' profile list.
• Keep abreast of product/service information from Caterpillar and related suppliers and ensure adequate dissemination to concerned employees and customers.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Implement relevant marketing and promotional programs as they arise.
• Arrange and implement relevant training programs for Parts office staff and customer representatives.

Requirements

• HND / B.Sc. Engineering. WASC with 10 years working experience in Technical Sections of MNL or similar company. Or OND/NCE (Technical) with 3 years.

Application Closing Date
25th April, 2025.