Account Director at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based companies. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms, which have been streamlined to meet our customers' needs.

We are recruiting to fill the position below:

Job Title: Account Director

Location: Lagos
Employment Type: Full-time

Job Objectives

• The ideal candidate is a strategic thinker, strong leader, and expert relationship builder with a deep understanding of marketing solutions and business development within an agency setting.

Key Responsibilities
Strategic leadership:

• Develop and execute the account management strategy to achieve the agency’s revenue growth targets.
• Build, lead, and inspire a high-performing account management team that aligns with our growth objectives.

Client Relationship Management:

• Partner with the leadership team to define client growth strategies and implement scalable processes to achieve them.
• Foster strong, trusted relationships with key clients, becoming a strategic advisor and partner to their business.
• Oversee the delivery of exceptional client experiences, ensuring consistent satisfaction and alignment with client objectives.
• Identify and capitalize on opportunities to upsell and cross-sell services that deliver added value to clients.

Revenue Growth:

• Work closely with the business growth, account management, strategy and performance marketing teams to develop strategies for upselling to existing clients and securing new business.
• Collaborate with finance and operations to establish pricing structures, contracts, and OKRs that align with profitability goals.

Team Leadership and Development:

• Monitor and report on revenue performance, providing actionable insights to the leadership team.
• Recruit, develop, and retain top talent within the account management team.

Operational Excellence:

• Provide regular coaching, mentoring, and training to foster a culture of accountability, growth, and innovation.
• Set performance expectations and establish KPIs to track team and individual success.
• Develop and implement best practices for account management processes, workflows, and tools.

Market Insights and Innovation:

• Collaborate with project management teams to ensure all client engagements are scoped, managed, and executed efficiently, staying on time and within budget.
• Proactively address and resolve client escalations, maintaining high levels of satisfaction.
• Collaborate with creative, Head of Innovation, and strategy teams to ensure client campaigns are cutting-edge and results-driven.

Required Qualifications

• BSc Degree in business administration, marketing
• MSc in Marketing, business development or professional certification with a relevant body.
• CIM Certification at the highest level.

Relevant Experience:

• Minimum 8-10 years of experience in account management or client services, with at least 5 years in a leadership role.
• Proven track record of managing multi-million-pound accounts and delivering significant revenue growth.
• Deep knowledge of performance marketing (Ads on Google, Meta and Youtube).
• Experience in a growth-focused marketing agency or similar fast-paced environment is essential.
• Strong understanding of contract negotiation, SOW creation, and client retention strategies.
• Expertise with CRM platforms, project management tools, and performance tracking systems.

Application Closing Date
Not specified.