Customer Care Associate and Receptionist at Swift Trims Lounge

Swift Trims Lounge is a modern barbershop dedicated to providing top-quality grooming services, including haircuts, beard trimming, shaves, hair treatments, pedicures, and manicures. Our mission is to redefine the grooming experience through superior service, a relaxing ambience, and a customer-centric approach.

We are recruiting to fill the position below:

Job Title: Customer Care Associate and Receptionist

Location: Benin City, Edo
Employment Type: Full-time

Job Summary

• We are seeking a professional and customer-focused Customer Care Associate & Receptionist to be the first point of contact for our clients.
• The ideal candidate will manage front desk operations, provide excellent customer service and ensure a seamless client experience.

Key Responsibilities

• Welcome customers warmly and professionally.
• Manage appointment bookings and walk-in clients efficiently.
• Handle phone inquiries and provide accurate information about services.
• Maintain a clean and organised reception area.
• Process payments and manage the POS system.
• Assisted with customer complaints and feedback and resolved service issues.
• Promote marketing efforts for the barbershop's subscription packages and loyalty programs.
• Assist in managing and coordinating with barbers and staff to ensure smooth customer flow.
• Keep records of daily appointments, client interactions, and transactions.
• Support administrative duties and carry out other related tasks as required.
• Previous experience in customer service or front desk roles is highly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Proficiency in using POS machines and basic computer software applications.
• Friendly, energetic, and professional.
• Must be well-groomed and presentable.

Requirements

• Interested candidates should possess an OND qualification with 1 - 3 years of experience.

Salary
N70,000 - N80,000 monthly.

Application Closing Date
29th March, 2025.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter to: swifttrimz25@gmail.com using "Customer Care Associate & Receptionist Application" as the subject of the email.

Note

• SwiftTrimz Lounge is an equal opportunity employer. We encourage applications from all qualified individuals.
• We strongly encourage applications from candidates based on or ready to relocate to Benin City, Nigeria.