Customer Support Representative at Eco Home Solution Limited

Eco Home Solutions Limited is a leading provider of high-quality, innovative, and sustainable home furnishing products and services. Established in 2014, with its headquarters in China, the company operates independently through a dedicated professional team based in Guangzhou.

With a strong presence in Africa, particularly in Abuja, Nigeria, Eco Home Solutions Limited is committed to delivering eco-friendly, cutting-edge, and durable home solutions tailored to modern living needs. Our focus on sustainability, quality, and innovation ensures that we provide products that enhance comfort, aesthetics, and energy efficiency for residential and commercial spaces.

We are recruiting to fill the position below:

Job Title: Customer Support Representative 

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Eco Homes Solutions Limited is looking for a Customer Support Representative to provide excellent customer service and ensure a smooth customer experience. 
• The ideal candidate will handle inquiries, resolve complaints, and assist customers with information about our home furnishing products, including solar energy solutions, doors, windows, and wall decor panels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints professionally and efficiently.
• Maintain detailed records of customer interactions and feedback.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to ensure customer needs are met.
• Assist with order processing, tracking, and after-sales support.

Requirements

• Minimum of a Bachelor’s Degree or relevant Diploma in Customer Service, Business, or a related field.
• Proven experience in customer support, preferably in home furnishing products (e.g., solar energy, doors, windows, and wall decor panels).
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, etc.).
• A customer-focused attitude with excellent interpersonal skills.
• Residence in Asokoro or its environs is an added advantage.

Salary
N100,000 - N150,000 Monthly.

Application Closing Date
4th April, 2025.