Customer Service Representative at Speedaf Express

Speedaf was established in 2019. We are a joint-venture company invested by Chinese leading express enterprises. Since founded, we continuously expanded global network, developed and optimized products, improved customer experience, and introduce IT technologies and equipment to realize automatic operations. Currently, we are building a local and cross-border service network to support air, sea and road transportation with the aim to be the leading diversified integrated logistics solution provider between China and emerging markets. By doing so, it will reduce end-to-end logistics costs between China and emerging markets while providing a stable and recognized logistics services to our customers.

Speedaf is localization-oriented, and we believe in creating both opportunities and possibilities of every region we operate in. We work with local teams and understand needs of customers. We offer a variety of products and value added service to cover different commercial or personal scenarios for our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Berger, Ogun
Employment Type: Full-time

Job Summary

• The Customer Service Representative will be responsible for making outbound and receiving inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
• The CSR will interact with customers to assist with inquiries, resolve issues, and process orders, acting as the primary point of contact between a company and its customers.

Job Description

• Act as main link between Speedaf and her customers.
• Ensure an effective communication and mutual understanding, focus on our customer’s needs.
• Update and maintain customer orders in the systems.
• Collect and follow up customer orders.
• Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
• Issuing of local documentation including Invoice, Delivery Notes, Receipts and verifications when necessary.
• Order tracking and follow up until delivery.
• Work with station supervisor daily to ensure smooth deliveries, ensuring that appropriate riders are at the right place at the time.
• Track customer claims and ensure a daily follow-up of outstanding items. Investigate claims and set action plans to prevent re-occurrence.
• Focus constantly on service level performance improvement.
• Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
• Implement tools and reports in order to measure the Customer Service activity and its KPI performance is enhance.
• Other task assigned from time to time.

Skills and Qualifications

• HND / BSC in Business Administration or any other related fields with 2 - 5 years work experience.
• Must be a team player; able to relate to suppliers, colleagues and team members.
• Must possess excellent communication and interpersonnel skills.
• Customer oriented.
• Understanding of MAP functionalities.
• Knowledge on customer service practices and principles.
• Organization skills to manage (at times) intense workload & ability to work efficiently and calmly under pressure.
• Must be proficient in MS Office tools.
• Ability to handle various tasks with humility and business drive.

Salary
N80,000 - N100,000 monthly.

Application Closing Date
31st March, 2025.