Team Lead - Digital Channels Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead - Digital Channels Support

Job Identification: 1330
Location: Lagos
Employment Type: Full-time

Responsibilities

• Oversee and ensure timely and proper response to mails sent concerning cases for the team including requests, complaints, enquiries on cases already logged.
• Guide and monitor the team on proper token dispatch and manual reversals 
• Review manual reversal upload files to be wrapped on TTUM and uploaded on Finacle
• Approve whitelist, First Monie Wallet, IBPS requests etc as well as treat card statement requests
• Onboard merchants on First Direct 2.0, Account Xplorer etc as well as treat corporate profile modification request 
• Identify process improvements needs to promote efficiency after reviewing extant processes and the impact on efficient service delivery
• Provide timely and usable reports such as GH Monthly Report, RPA monthly report RPA Robot Daily Report as well as RPA weekly summary to the Unit Head
• Assist the Unit Head in driving Quality Assurance across board
• Drive perception of service recovery from internal customers
• Escalate issue patterns detected in the course of duties

Requirements

• Minimum Education: B.Sc/HND In Any Discipline, Preferably A Numerate Discipline.  
• Familiarity with electronic banking products is very essential.
• Analytical skills and willingness to learn is key recruitment criteria.

Application Closing Date
8th April, 2025, 12;43

How to Apply
Interested and qualified candidates should:
Click here to apply online