Hotel Front Office Manager at The Jagz Hotel

The Jagz Ibadan Hotel is a luxurious 4star hotel committed to delivering exceptional personalized services. Our Vision at The JAGZ is to be the BEST BRAND Hotel in Nigeria and across the globe. How do we achieve this? Our Mission: We provide our services in a helpful, serene, fun environment. These services reflect our core values of care, warmth, comfort and excellence. Our goal at The Jagz Ibadan is to take care of our guest as individuals, and ensure they have a memorable Jagz experience, which will ensure loyalty to our hotel. We treat our guests as family and friends, and strive to continually exceed their expectations. On stage, we love to serve, and make each experience memorable.

We are recruiting to fill the position below:

Job Title: Hotel Front Office Manager

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• As the Guest Services Manager, you will oversee the front desk operations, lead the front desk team, and ensure exceptional customer service.
• Manage room inventory, maximize occupancy, and maintain high levels of guest satisfaction.

Job Responsibilities
Front Desk Operations:

• Supervise front desk staff, providing guidance and feedback.
• Monitor front desk activities, ensuring efficient check-ins, check-outs, and room assignments.

Team Management:

• Recruit, train, and develop front desk staff.
• Conduct performance evaluations, provide coaching, and address performance issues.

Room Inventory Management:

• Manage room inventory, maximizing occupancy and revenue.
• Monitor room availability, making adjustments as needed.

Guest Satisfaction:

• Ensure high levels of guest satisfaction, resolving complaints and concerns.
• Implement initiatives to improve guest satisfaction and loyalty.

Revenue Management:

• Analyze occupancy, rate, and revenue trends.
• Make recommendations to optimize revenue and occupancy.

Communication:

• Liaise with other departments (e.g., housekeeping, F&B) to ensure seamless service.
• Communicate with guests, provide information and resolve issues.

Administrative Tasks:

• Prepare reports, analyze data, and maintain accurate records.
• Update hotel software and systems as required.

Salary
N200,000 / month.

Application Closing Date
15th April, 2025.